1. newq10user's Avatar
    I''m trying to transfer data to new Q10 from Curve 9360. installed the Blackberry Link software. All seems to go well but i'm stuck now. this is the next message i'm stuck with. "Make sure you sign in to your online accounts, such as Google Mail or Yahoo! Mail, on your new device before you continue with the device switch process". Dont know if i have to create any of these Y or G accounts or can i just click next?
    Well, i took a chance and clicked next. this is the next message: "connect your new BlackBerry device to your computer. When a picture of your device appears, click the picture" i've connected the device with the usb cable but nothing happens. no picture appears. is it because i'm not logged into google or yahoo?
    05-04-14 12:23 PM
  2. BruvvaPete's Avatar
    Have you tried the bb app "Device Switch"?

    @BruvvaPete :Channel: C0012176F. Live well
    05-04-14 12:41 PM
  3. newq10user's Avatar
    No, where will i get this app?
    05-04-14 12:51 PM
  4. BruvvaPete's Avatar
    BlackBerry World

    @BruvvaPete :Channel: C0012176F. Live well
    05-04-14 03:32 PM
  5. newq10user's Avatar
    Added the device switch app to both blackberry phones and after 6 hours still nothing. transfer about 40 contacts then stops working. i have almost a 1000 contacts. Now back on the blackberry link and going to try again to transfer data. I don't really want all data - only my telephone contacts
    1. Created a google account/gmail. And i'm logged in.
    2. transferred data from old device
    3. connect new device. (message on screen: "Connect your new Blackberry devicce to your computer. When a picture of your device appears, click the picture."
    NOTHING is happening. no picture appears. waiting and waiting. I suppose i have to click "cancel" again.
    Really don't feel like manually typing each contact. some of these contacts have more than 2 telephone numbers under the contact name plus email addresses.
    Anyone with advice please!??
    Last edited by newq10user; 05-04-14 at 04:30 PM.
    05-04-14 04:20 PM
  6. BruvvaPete's Avatar
    Perhaps your service provider could do a little trouble shooting.

    @BruvvaPete :Channel: C0012176F. Live well
    05-04-14 08:29 PM

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