1. pvpjohn's Avatar
    Hi all,

    I was having problems with my 8 month old Q10, so AT&T swapped for a refurbished Q10. When I connect through Blackberry link, it tells me there's no bkup file to restore from? Need my contacts, so if anyone has an idea on how to get this to restore I greatly appreciate it! If not, is there a way to extract my contacts from bbb file? Thanks!

    John
    05-15-14 09:41 AM
  2. pvpjohn's Avatar
    Anyone, anyone, Bueller, Bueller...;o)
    05-15-14 12:24 PM
  3. blueyestm's Avatar
    If you have a different phone you need to do the switch device because the backup was specific to the other phone. It might let you import that back up once you hit the device switch but I'm not sure as I don't do mine that way.
    05-15-14 12:49 PM
  4. FrankIAm's Avatar
    If you have a different phone you need to do the switch device because the backup was specific to the other phone. It might let you import that back up once you hit the device switch but I'm not sure as I don't do mine that way.
    Is it not tied to your BBID?
    05-15-14 12:58 PM
  5. blueyestm's Avatar
    Only your BBM contacts and apps are tied to your BBID. Not your mail, email contacts, etc.
    05-16-14 09:05 AM
  6. kbz1960's Avatar
    I think you have to log in with your bbid in link and the phone.
    05-16-14 09:57 AM

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