Special Edition Q10 won't work with BB Link

I have the Special Edition Gold Q10 (SQN100-3) and am having issues with connecting to BlackBerry Link. It recognizes the device and I can sync the media, but it will not allow me to do any kind backup. I am having a problem with the 'O' keyboard button not working and I want to do a device switch back to my regular Q10, but it won't let me do that either. I get an error message saying cannot communicate with device. When I look at Windows 8 device manager, its list the Special Edition as an unknown BlackBerry device and there is no device driver associated or found for it. When I plug my other Q10 into the computer, Win Device Manager shows a properly working driver and communicating BlackBerry. Any thoughts or suggestions to help me out?