1. deadcowboy's Avatar
    Q10, Verizon, Official 10.2.1

    When on a call, my screen does not disable and go black while the phone is at my ear. Any idea why this might be? A restart does nothing. I suppose I should try a software reset if everything doesn't work out.
    04-07-14 05:28 PM
  2. anon721037's Avatar
    I think I had that problem, and it was os related if I'm not mistaken, so I think the only fix is an os upgrade or install a leak.
    04-07-14 07:12 PM
  3. ATMJOE's Avatar
    Q10, Verizon, Official 10.2.1

    When on a call, my screen does not disable and go black while the phone is at my ear. Any idea why this might be? A restart does nothing. I suppose I should try a software reset if everything doesn't work out.
    Sounds like a sensor issue

    Click on search type in bbve
    BlackBerry virtual expert

    Run the test for the sensors
    See if they are working properly


    Posted via CB10
    04-07-14 08:06 PM
  4. Jeroen Vos's Avatar
    Encountered it once cause of a bad install. Reflash fixed it for me.

    Posted via CB10
    04-08-14 12:53 AM
  5. deadcowboy's Avatar
    Sensor is working fine, according to the BlackBerry diagnostics app. Weird bug. I'll try a fresh install, tomorrow. Thanks for the responses.
    04-08-14 12:55 AM

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