Originally Posted by
justen You can still get proper visual voicemail on BlackBerry 10 with Rogers (as many have noted). You need the OPTSRA166 feature on your Rogers account that is necessary to make it work using the built-in mechanism, where the messages are delivered directly to the Visual Voicemail tab in the Hub (rather than the option where the voicemails just come as an MMS attachment).
Unfortunately, the brilliant system that most Rogers agents are familiar with has not been updated to present the OPSTRA166 feature when a BlackBerry 10 IMEI is linked to the line. You have to find a legacy BlackBerry device that was sold by Rogers and first have the agent "switch" your line to the IMEI of that device. (It won't actually have any impact on your service, unless you also move your SIM card over.) Once they've made that change, they'll be able to see the "Visual Voicemail Plus - BB" option. Once that has been added and saved, you can then have them switch your line back to the proper BlackBerry 10 IMEI if that matters to you (or if you need to use the IMEI to help others navigate the Rogers maze and also get vvm).
Godspeed. (Necessary good wishes whenever dealing with Rogers client care, in my experience.)
Ha!....and I thought that Rogers was only out to get me! They actually drive other people crazy too?
Thanks for writing that up and posting it. When I jumped through almost identical hoops with no fewer than six representatives and supervisors to activate VVM on my Q10, I thought I must be going insane. How could such a big company have such a poorly trained staff. Even after I confirmed that the runaround had occurred as I remembered it by successfully talking someone who claimed to be a senior tech support rep through adding it back after it mysteriously disappeared, I never expected anyone to believe my tale.
How do you like that, others have had the same experience in Rogers' Never, Never Land ("We never supported vvm on BB10; Never will.")
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