1. KarenCGrant's Avatar
    The screen lock feature on my phone got turned. I haven't used that feature for 6+ months. I cannot remember my password to unlock my screen. After the 10th try, the phone wiped itself clean (a 35 minute process) . I was able to restore everything via Blackberry Link. By doing so, Blackberry Link restored the password that I cannot remember. Apparently I cannot change the screen lock password, without entering the current password. Any suggestions?
    08-13-14 07:26 PM
  2. tryfe's Avatar
    Enter the wrong password until it wipes itself then do a selective restore and don't restore your settings.

    Posted via CB10
    08-13-14 07:38 PM
  3. KarenCGrant's Avatar
    How do I do a selective restore? I don't remember that as an option. Thank you.
    08-14-14 05:20 PM
  4. KarenCGrant's Avatar
    Technical Support at Verizon said I should wipe the phone, then set a new password and then restore via Blackberry link, but I think that the phone will again revert back to the password I can't remember. Any thoughts on that idea?
    08-14-14 05:22 PM
  5. tryfe's Avatar
    The selective restore is available in the latest versions of Link. It's simple enough to find.

    Posted via CB10
    08-14-14 05:59 PM

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