1. fpjones3's Avatar
    I noticed my Q10 has been rebooting itself, twice so far since yesterday. Also, instead of a picture password, it prompted me for the device password instead.

    Is my Q10 sick?

    EDIT: I'm using 10.2 stock. No apps installed since last week which were stapler stealer, dr who soundboard, and password keeper.
    09-12-14 05:46 PM
  2. DaFoxGrey's Avatar
    09-12-14 05:49 PM
  3. fpjones3's Avatar
    Thanks but no, it's not a loose battery.

    Dropped this twice before and neither incident elicited a reboot. The reboots occurred when the phone was resting on the table.
    09-12-14 06:48 PM
  4. pttptppt's Avatar
    Thanks but no, it's not a loose battery.

    Dropped this twice before and neither incident elicited a reboot. The reboots occurred when the phone was resting on the table.
    What os? Some phones have defects but it's not a virus

    Posted via CB10
    09-12-14 06:54 PM
  5. robsteve's Avatar
    Try a new battery. It cured it for me on one of our Q10 which had worked great for close to a year.

    If the new battery doesn't fix it, try a software reload, though it sounds like a hardware problem. If neither a new battery or software reload fixes it, you probably need to get it serviced.



    Posted via CB10
    09-12-14 07:17 PM
  6. Bob80220's Avatar
    Thanks but no, it's not a loose battery.

    Dropped this twice before and neither incident elicited a reboot. The reboots occurred when the phone was resting on the table.
    I've had the same thing happen to my Q10 while it's just sitting on my desk. I will look over at my device and it's rebooting. I have also had my Q take flight from my hand and hit the deck...no reboot. So I don't think it's a loose battery... :-) It hasn't happened for a while now but this random reboot has occurred on occasion over the year plus I have had my Q.

    Bob



    Posted Via CB 10 With One Of My Unlocked BlackBerries>Q10-SQN100-5/10.2.1.3247>Z10-STL100-3/10.2.1.3337 On AT&T
    fpjones3 likes this.
    09-12-14 07:38 PM
  7. fpjones3's Avatar
    What os?
    Are you referring to the version? I'm on 10.2.1.2977.

    Try a new battery. It cured it for me on one of our Q10 which had worked great for close to a year.

    If the new battery doesn't fix it, try a software reload, though it sounds like a hardware problem. If neither a new battery or software reload fixes it, you probably need to get it serviced.
    I'll see if I can order a new battery within the week. Hopefully, I wouldn't to reload or get it serviced. Thanks!
    09-12-14 08:08 PM
  8. crajarv's Avatar
    My Z10 would just reboot on me sporadically, I would look over and see it rebooting. After a security wipe, the reboot issue stopped.

    Posted via the CrackBerry App!
    09-12-14 09:14 PM
  9. fpjones3's Avatar
    Swapped batteries and back to the original battery. So far, I haven't seen it reboot itself. Yet. Hopefully, no need to wipe it either.

    Thanks all!
    09-16-14 12:42 AM

Similar Threads

  1. BlackBerry Watch Concept by
    By Prince Radebe in forum General BlackBerry News, Discussion & Rumors
    Replies: 51
    Last Post: 12-12-14, 01:32 PM
LINK TO POST COPIED TO CLIPBOARD