1. Jason Byers's Avatar
    I just did the update and it downloaded, installed restarted and then it gets 99% there on the start up screen with the blackberry logo and it stops...for hours and hours....tried removing the battery and restarting a couple of times...doesn't help. PLEASE HELP!
    09-08-13 01:34 AM
  2. EmergencyManagement's Avatar
    Have you tried using the desktop software and reloading the device?
    09-08-13 03:55 AM
  3. Jason Byers's Avatar
    thanks for the reply. no, i have not. how do you do that?
    09-08-13 06:35 AM
  4. EmergencyManagement's Avatar
    Download the software for your Desktop/Laptop. It'll walk thru it there. You may even be able to plug the phone into the desktop and it should automatically load it.
    09-08-13 01:27 PM
  5. Jason Byers's Avatar
    Great! All fixed. One problem...I can't delete my text messages...
    09-08-13 08:50 PM

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