1. Jason Byers's Avatar
    I just did the update and it downloaded, installed restarted and then it gets 99% there on the start up screen with the blackberry logo and it stops...for hours and hours....tried removing the battery and restarting a couple of times...doesn't help. PLEASE HELP!
    09-08-13 01:34 AM
  2. EmergencyManagement's Avatar
    Have you tried using the desktop software and reloading the device?
    09-08-13 03:55 AM
  3. Jason Byers's Avatar
    thanks for the reply. no, i have not. how do you do that?
    09-08-13 06:35 AM
  4. EmergencyManagement's Avatar
    Download the software for your Desktop/Laptop. It'll walk thru it there. You may even be able to plug the phone into the desktop and it should automatically load it.
    09-08-13 01:27 PM
  5. Jason Byers's Avatar
    Great! All fixed. One problem...I can't delete my text messages...
    09-08-13 08:50 PM

Similar Threads

  1. How can I get the OS 10.2 update?
    By siong23 in forum BB10 Leaked/Beta OS
    Replies: 6
    Last Post: 09-10-13, 01:05 AM
  2. Q10 stuck in DEMO mode with password
    By i09 in forum BlackBerry Q10
    Replies: 5
    Last Post: 09-08-13, 12:15 AM
  3. Reloading an update
    By ddhowland in forum BlackBerry Z10
    Replies: 1
    Last Post: 09-07-13, 10:12 PM
  4. leak for the Q10
    By ep1 in forum BB10 Leaked/Beta OS
    Replies: 1
    Last Post: 09-07-13, 07:40 PM
LINK TO POST COPIED TO CLIPBOARD