1. proudcdnguy's Avatar
    Recently, when I plug in my Q10 to charge it, the lightning bolt symbol will appear/disappear. This happens when the USB cable is moved ever so slightly. The following message then appears on the screen: ?To charge your device faster, use the charge that came with this device.? My battery life is down to 5 hours and a full charge takes about multiple hours. BlackBerry passed the buck to Telus and Telus told me that the only option I have is to buy a new phone. Purchasing a new phone just isn't financially feasible at this time. My phone is just over a year old.

    Has anybody else experienced this issue? Is it possible to have the USB port replaced?

    Frustrated owner of a Q10 (Telus - 10.2.1.2977)
    08-09-14 10:03 AM
  2. BlackberryAtQuadra's Avatar
    ... BlackBerry passed the buck to Telus and Telus told me that the only option I have is to buy a new phone. ...

    Frustrated owner of a Q10 (Telus - 10.2.1.2977)
    I am always amazed with unbearable ease of existence demonstrated in 'solutions' they give to customers. Would not be a problem to say we can not help or we don't know how to help!
    Most probably the problem is your USB plug or/and jack. Changing a cable will help to found out is it a USB plug, but unfortunately it's usually not.
    If changing cable doesn't fix it, then most probably it is your USB jack. You can try to examine the jack with magnifying glass to see is there any damages visible. Anyhow for a problematic jack you need to go to a service to fix this.
    There is also smaller possibility that you have a problem with your battery, or battery's contact on the battery or on the phone. You can try to clean them with soft cloth with a drop of alcohol to clean contacts. If you have a spare battery you probably already have tried to switch battery , if you didn't, you should have tried that. For the last thing (the phone's contacts for battery) help of a service is required.
    I hope you will fix this!
    08-09-14 11:06 AM
  3. Jon Tessler's Avatar
    you could always buy an extra battery and external battery charger, which is what i did. also if you have insurance on your phone, you might be able to replace it. keep an eye on your phone though, mine started having charging problems, and i would up having to get it replaced because it wouldn't turn on after a while. good luck.
    08-09-14 03:52 PM
  4. Naeg1995's Avatar
    I had the same problem....
    The charger was the problem.
    Bought a new one and one month now everything is absolutely fine ( no message any more) and the charge doesn't last forever


    Posted via CB10
    08-09-14 04:21 PM
  5. thidisbogus's Avatar
    I had the same problem once. Replace your cable and see if the lightning bolt and message issue stops. If it doesn't it will be your jack in your phone. I tried everything but in the end had to get a new phone. Fortunately I got it from Verizon and have the insurance so was able to get another no problem.

    Posted via CB10
    08-09-14 04:46 PM
  6. madcat72's Avatar
    I had the same problem and it was the USB jack. If you have a laptop or computer, plug in the cord and if it charges properly, then its not the cord or the phone.
    08-09-14 04:54 PM
  7. anon(2325196)'s Avatar
    It is one of 3 possible things:

    1) faulty USB cable, try a new one
    2) faulty USB port, in which case, there are some places who can solder it back into place, but at what cost? I'm not sure
    3) faulty wall jack, unlikely, try a new one anyway, just in case

    TELUS is usually pretty good to their loyal 'Segment A' clients. Try pushing it through their 'Loyalty & Retention' department and they will likely work something out for you.




    Posted via CB10
    08-19-14 08:16 PM
  8. proudcdnguy's Avatar
    It is one of 3 possible things:

    1) faulty USB cable, try a new one
    2) faulty USB port, in which case, there are some places who can solder it back into place, but at what cost? I'm not sure
    3) faulty wall jack, unlikely, try a new one anyway, just in case

    TELUS is usually pretty good to their loyal 'Segment A' clients. Try pushing it through their 'Loyalty & Retention' department and they will likely work something out for you.

    Posted via CB10
    Thanks for your response!

    1) I've got 3 USB cords and the problem occurs with all of them.
    3) I've tried plugging my phone into numerous wall jacks with the same problem occurring.
    2) I think *this* is the problem. I have the device protection with Telus but, unfortunately (and I didn't think I'd *ever* say this and please restrain yourselves), I don't think my next phone will be a BlackBerry.

    It's unfortunate to say but other than a few extra bells and whistles, I liked my Bold 9700 better than my Q10.


    Frustrated owner of a Q10 (Telus - 10.2.1.2977)
    08-20-14 09:06 PM
  9. o4liberty's Avatar
    Spare battery and charger never need a cord again! When I go out I always have a spare battery with me which has come in very handy at times.

    Posted via CB10
    08-20-14 09:10 PM
  10. proudcdnguy's Avatar
    My phone's battery life (fully charged) is just over 5 hours. I'd probably need 2 extra batteries to get through the day.

    Frustrated owner of a Q10 (Telus - 10.2.1.2977)
    08-21-14 11:24 AM
  11. proudcdnguy's Avatar
    Does anybody know how much it would cost to have the USB port replaced?

    Frustrated owner of a Q10 (Telus - 10.2.1.2977)
    09-11-14 01:12 PM

Similar Threads

  1. Odd percentage battery shutdown issues - detailed analysis
    By Ashish Sanghvi in forum BlackBerry Z10
    Replies: 3
    Last Post: 09-18-14, 07:31 AM
  2. Z10 Odd percentage battery shutdhown issues - detailed analysis
    By Ashish Sanghvi in forum BlackBerry Z10
    Replies: 86
    Last Post: 09-02-14, 10:56 AM
  3. Where to get Q10 Batteries??
    By mopleez1952 in forum BlackBerry Q10
    Replies: 8
    Last Post: 08-13-14, 10:58 PM
  4. Date and time issue in BlackBerry Z3
    By z10neo in forum BlackBerry Z3
    Replies: 8
    Last Post: 08-10-14, 08:42 AM
  5. Blackberry z10 replacing Micro USB port Help!
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 08-09-14, 10:28 AM
LINK TO POST COPIED TO CLIPBOARD