1. Uobot Catalonia's Avatar
    I upgraded my Q10 to 10.2 and ever since I can't connect with BlackBerry link on my laptop to do necessary backup. The BlackBerry link advices me to restore to factory setting. What do you advice I do?

    Posted via CB10
    01-03-14 02:46 AM
  2. m1kr0's Avatar
    The first step I would take is to make sure BB Link is updated to the very latest version. I would then reboot both the Q and the laptop for good measure. If possible, insert the phone in a different USB and not via a USB hub. See if this works.

    STL 100-1 OS 10.2.1.1925
    Last edited by mikr009876; 01-03-14 at 10:58 AM.
    01-03-14 02:52 AM
  3. pastycat's Avatar
    Go to the BlackBerry site and dowload loink again, solved it for me when have had the same issue,

    Posted via CB10
    01-03-14 09:07 AM
  4. Erica Melone's Avatar
    oh boy.......I have been having the same problem and other glitches... I just did a factory restore and have NO idea what to expect. How long will it take? Will my contacts be there? I'm sort of freaking out now. Can I stop the restore. UGHHHH!!!!!!!
    01-03-14 04:28 PM

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