1. jd_statman's Avatar
    I've recently purchased a BlackBerry q10 not to long ago and over the past month or so it has just been shutting off by itself randomly. I installed the new software 10.2.1 thinking that would solve the issue but it hasn't.

    Its a SQN100-1, running software release:10.2.1.2.102, OS ver: 10.2.1.2141.

    Posted via ZED10-BEAST
    04-09-14 03:39 PM
  2. Bla1ze's Avatar
    Have you loaded many apps? If so, wipe the device and test it out with nothing but the base apps installed and see if it still does it. If it doesn't, start loading up your apps again and see if it starts up. Keep track of the apps you install and you may find one of them as the cause.
    04-09-14 03:43 PM
  3. jd_statman's Avatar
    Have you loaded many apps? If so, wipe the device and test it out with nothing but the base apps installed and see if it still does it. If it doesn't, start loading up your apps again and see if it starts up. Keep track of the apps you install and you may find one of them as the cause.
    Nope just have the basic ones that came with the device.

    Posted via ZED10-BEAST
    04-09-14 04:22 PM
  4. KENNEY CRUMP's Avatar
    I had that same problem, the phone just shuts off. Since I installed 10.2 it has done it so far.

    Posted via CB10
    04-09-14 08:09 PM
  5. MobileMadness002's Avatar
    Have you loaded many apps? If so, wipe the device and test it out with nothing but the base apps installed and see if it still does it. If it doesn't, start loading up your apps again and see if it starts up. Keep track of the apps you install and you may find one of them as the cause.
    I would recommend maybe 2 at most to try and single out a culprit.
    04-09-14 08:46 PM
  6. Jonathan Preziose's Avatar
    hey guys i had the same problem but after formatting my microsd card with the phone it stop shutting off for some reason but it worked. hope this helps
    04-13-14 03:44 AM
  7. Rootbrian's Avatar
    Mine had a kernel panic only a few times. I find that odd, extremely odd... but that was only a rare occurrence.

    Posted via CrackBerry 10 (CB10) application using my BlackBerry Q10.
    04-13-14 04:02 AM

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