1. rdlg363's Avatar
    I have a folded piece of paper between the battery and back cover because I figure the battery shifts slightly and that is what is causing it to to reboot. But this has helped but only slightly. I used to tout how rugged Blackberrys are but now I have to handle this phone like it's crystal. I have been a BB advocate for a long while and I love my Q10 but this happens so often (several times a day even!) that it's feeling like a deal breaker. I apologize if this has been dealt with in other threads but I didn't find them. Thanks in advance for any help. I'm at the end of my rope with this problem.
    Last edited by rdlg363; 06-02-14 at 10:04 PM. Reason: detail
    06-02-14 10:02 PM
  2. gabbleratchet's Avatar
    It has been talked about online, and the solution is often said to be putting a piece of paper inside the phone, like you've done.

    Totally sucks. I watch people toss their other (non-Q10) phones roughly down on to a table and I wince.

    Posted via CB10
    06-02-14 10:05 PM
  3. mf1982's Avatar
    Mine went into a warranty repair and came back without the problem (the repair was for the keyboard).

    I have a second Q10 now that doesn't suffer from the problem. Either put a piece of paper in or take it in.

    Posted via CB10
    06-02-14 10:08 PM
  4. rdlg363's Avatar
    Thanks, gabbleratchet. I guess I could experiment with different thicknesses of folded paper and sizes. Honestly, this flaw should have warranted a recall or some sort of fix from BB - you know, as if they cared about their loyal customers. At least the Q10 reboots quicker than the Bold.
    06-02-14 10:15 PM
  5. rdlg363's Avatar
    Mine went into a warranty repair and came back without the problem (the repair was for the keyboard).
    Thanks, mf1982. I've had mine less than a year but doubt it's still under any sort of warranty. How can I get my Q10 serviced and where? I don;t know what I would do without my phone but it would be worth figuring out if I could get this fixed.
    Last edited by rdlg363; 06-02-14 at 10:36 PM.
    06-02-14 10:23 PM
  6. mf1982's Avatar
    Usually the warranty is one year. Take it back to your carrier.

    Posted via CB10
    06-02-14 11:04 PM
  7. rdlg363's Avatar
    My carrier is T-Mobile so I was worried that I would be out of luck but was surprised to find good customer service for Blackberry. They said this is a known problem. Since it's still under warranty, they are sending a new one to me. Hoping this new one is ok. Thanks for the help.
    06-03-14 02:48 AM
  8. anischab's Avatar
    Sorry.... edited.
    06-03-14 03:16 AM
  9. blee4's Avatar
    Gotta love that removable battery and all the issues it comes with

    Or maybe... BlackBerry just can't get it right.
    06-03-14 09:12 AM
  10. KDB84's Avatar
    My wife has this issue with one of her batteries - seem to be a battery issue not a phone issue. Are you able to try a different battery (maybe borrow one)?
    06-03-14 10:18 AM
  11. flyersfan76's Avatar
    I have dropped my phone from 6 feet in the air on to concrete. Nothing. It rolled and bounced on a hard carpet floor. Nothing.

    I put it down on the counter at the grocery store. Boom it re boots.

    Funny things but I am glad it is not just me. I think my wife's has the issue more than me so I will try the paper trick.

    Posted via CB10
    06-03-14 01:02 PM
  12. fgro's Avatar
    Have the same kind of issue. Wearing the phone in the pocket knees down to grab somth. on the floor and was wondering why no calls came in. As I saw the phone asking me for the pin to unlock the sim - I was quite funny looking. Today it happened that I put the phone at my desk and it went to reboot. This was about time to grab some coffee and let reboot the device. My device reboots almost about 3 minutes due the lack of android loaded apps on it..I probably should wipe them off the phone ;-)
    06-04-14 04:44 PM
  13. SK122387's Avatar
    I use a Post-It note folded up. It happens on my black Q10, but not on my white one. It's definitely annoying but I've fixed it. I wish they had tested their phones better before releasing them..
    06-04-14 04:51 PM
  14. jcarlos100's Avatar
    what if you apply pressure to the screen?
    06-04-14 05:31 PM
  15. berryaddictnoza's Avatar
    Somebody posted on the Q10 forum hoow to fix it complete with a picture, scroll through the past posts, you'll find it. You need to put the shim on the end of the battery [noo autocorrected double types]

    Posted via CB10
    06-04-14 05:38 PM
  16. Rick-TJR's Avatar
    Hi everyone, I had this problem with my Q10 when I first got it 7 months ago. I tried the folded business card trick. Although it helped some, it never stopped it. So I took matters into my own hands. I did two things and I hope I can explain what I did to completely fix the issue. Step 1 - get some good electrical tape like 3M. On the top of the battery (the side away from the contact) wrap completely around the battery one time only with no over lap. Then on the top side of the battery to the left if it were in your phone looking at it (the opposite side of the contact) cover the side and 1/4 to 1/2 side of the front and back. Basically, you are wrapping this tape around the other tape you just put on. This method basically pushes the contacts of the battery more on to the pins.
    Step 2 - do at your own risk!!! You might not even have to do this part,but I did it to all my batteries before testing to see if the tape alone was sufficient.
    So if the tape alone doesn't stop the problem, then do step 2 at your own risk!
    I noticed when looking at the battery at the contact side, it wasn't perfectly flat and was slightly tilted so to speak (both batteries were and they we're bought at to separate times and months apart. In fact, it appeared that the contact side was slightly shortly in length. This amount is small but noticeable to my eyes. I couldn't find my caliper to measure it to confirm this. But I figured I will level it aways. I put it on some sand paper (I believe 340 grit) and sanded it down very slowly to level it. It took about 8 to 10 swipe and then it looked great. But be careful and take 2 swipes at a time and check your progress. Also, be careful not to go fast as you will go into the contacts which you don't want. Be sure to hold the battery steady and flat the whole time as you swipe it across the sand paper. This will prevent it from getting worse or going in the other direction.
    I did this and it has never rebooted by itself again.
    I hope this helps for those still have troubles in this area. The good thing about the electrical tape is that it stay on the battery. No more looking or chasing the card if you open the back and it drops or blows in the wind.
    Oh, the only down side about the tape is that it makes getting the back cover off a little more difficult, but you learn to press down where the tabs are and it comes off.
    Good luck all.
    06-04-14 06:00 PM

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