- There has recently been some good tips and links to help users with double-type and hypersensitive keyboards to purchase replacement keyboards and repair it themselves.
I urge you to follow @blackberryhelp and tweet them your concerns. Whether or not you have warranty is moot. In order for BlackBerry to address this issue, we have to bombard them with complaints.
Please report your dialogues with BlackBerry here. I am just awaiting a reply from @blackberryhelp myself. My phone is off warranty but as this is a common issue, it is my position that BlackBerry needs to warranty it.
Posted via CB10ezapper2 likes this.06-26-14 08:44 AMLike 1 - There has recently been some good tips and links to help users with double-type and hypersensitive keyboards to purchase replacement keyboards and repair it themselves.
I urge you to follow @blackberryhelp and tweet them your concerns. Whether or not you have warranty is moot. In order for BlackBerry to address this issue, we have to bombard them with complaints.
Please report your dialogues with BlackBerry here. I am just awaiting a reply from @blackberryhelp myself. My phone is off warranty but as this is a common issue, it is my position that BlackBerry needs to warranty it.
Posted via CB10
As a STORM owner and a PlayBook owner... I can safely say that barring a class action lawsuit (you would never win), you are out of luck. They have already gotten your money, they don't really care about "good will" or "customer satisfaction".06-26-14 09:07 AMLike 3 - They have the solution... just go by a Passport with it's new keyboard when it comes out.
As a STORM owner and a PlayBook owner... I can safely say that barring a class action lawsuit (you would never win), you are out of luck. They have already gotten your money, they don't really care about "good will" or "customer satisfaction".
If Blackberry does not stand by their Q10 and make this issue right, I for one will not by spending another dime on future Blackberry products such as the Passport or Q20. I would expect many others to follow suit as many already have.
It may not amount to anything at all, but my point is the odds increase if everyone with a faulty Q10 keyboard hammers @blackberryhelp with concerns, its better than doing nothing. And far better than accepting your fate and spending out of pocket to repair the phone yourself - only to have the replacement keyboard fail within weeks or months.berryaddictnoza likes this.06-26-14 10:03 AMLike 1 - I don't know what's going on with my Q10 as all of a sudden the keys are hypersensitivity. First the R key and now the A key joined it. Am so upset cos I never came across such issues with blackberry keyboards as I have been a bold 8900,9700,9900 user and never one day had issues with the keyboard. I need help. Someone any one going through the same issue.
Posted via CB1006-26-14 10:44 AMLike 0 - I don't know what's going on with my Q10 as all of a sudden the keys are hypersensitivity. First the R key and now the A key joined it. Am so upset cos I never came across such issues with blackberry keyboards as I have been a bold 8900,9700,9900 user and never one day had issues with the keyboard. I need help. Someone any one going through the same issue.
Posted via CB10
Warranty is only way so far. If no warranty, hammeer @blackberryhelp on twitter with tweets.
Posted via CB1006-26-14 06:23 PMLike 0 -
Pin:2B957637 Q10 SQN 100-5 10.3.0.70006-26-14 06:51 PMLike 0 - I don't know what's going on with my Q10 as all of a sudden the keys are hypersensitivity. First the R key and now the A key joined it. Am so upset cos I never came across such issues with blackberry keyboards as I have been a bold 8900,9700,9900 user and never one day had issues with the keyboard. I need help. Someone any one going through the same issue.
Posted via CB1006-26-14 08:29 PMLike 0 - I had multiple 9900's with the keyboard issue but none of the company Q10s. It was probably a bad batch of keyboards.
Phones are designed to last and are tested for 2 years worth of standard use only. Like all things these days, they expire.
I wantz more BlackBerry goodness!06-27-14 01:15 AMLike 0 - I don't want to tell you that you're wasting your time by tweeting @BlackBerryHelp..BUT.. I will say that I think you could make better use of your time by calling BlackBerry directly and asking for an RMA repair.
Your phone obviously can't be too much more than a year old, and even when I had my PlayBook and it was out of warranty, BlackBerry repaired it.
@BlackBerryHelp seems like it isn't much more than some social media intern telling you how sorry they are for your inconvenience and telling you to restart your phone.
Posted via CB1006-27-14 02:55 AMLike 0 - What happens to we. That have. A Q10 with bad keys and we live. Thousands of miles away from BlackBerry. And without warranty.
Posted via CB1006-27-14 09:36 PMLike 0 -
Posted via CB1006-27-14 11:20 PMLike 0 - I just wish BlackBerry phones need to be longer lasting.
I had a chance to use an ancient Curve 9300 for a week while I was waiting for my Q10 and I could not help but notice how much more rugged the 9300 felt compared to my Q10. There was no sign of double typing and it could take drops like a champ.
I am hoping to get about three years out of my Q10 since I am a broke university student who cannot afford new phones every year, I really really hope the keyboard will be good until then. It is doing fine after the first four months.
Posted via CB10 using Blackberry Q1006-28-14 02:32 AMLike 0 - I just wish BlackBerry phones need to be longer lasting.
I had a chance to use an ancient Curve 9300 for a week while I was waiting for my Q10 and I could not help but notice how much more rugged the 9300 felt compared to my Q10. There was no sign of double typing and it could take drops like a champ.
I am hoping to get about three years out of my Q10 since I am a broke university student who cannot afford new phones every year, I really really hope the keyboard will be good until then. It is doing fine after the first four months.
Posted via CB10 using Blackberry Q1006-28-14 07:57 AMLike 0 - Expect? Nothing, really. But when someone searches Q10 on twitter and reads 1000 different tweets about broken Q10 keyboards, then mission accomplished.
Want? I want enough folks to ***** via social media that BlackBerry cannot ignore it any longer.
Posted via CB1006-28-14 08:39 AMLike 0 -
I asked "what if the carrier let me down?"
No response.
I'm on my third Q10 in 8 months. Not even half way through the contract.
I'll shortly be buying a phone to replace this one, not because it has issues, but because I can't feel like I can rely on it. I'll be really sorry to have to go back to a tap-and-pray phone and will miss it, but have no choice really.
Guess who I won't be giving my money to?06-28-14 11:56 AMLike 0 - When you have a company in trouble, they start making shortcuts with there products. And here we are. May be they have figured out that a premium product should have better parts in them. Hopefully Chen will know this and make changes to the new devices coming out in November.dphjeff likes this.06-28-14 12:58 PMLike 1
- I hope your Q10 does last long. I think the Q10 is the most rugged BlackBerry 10 device and I don't know why you feel the 9300 is more rugged. It is the only BB10 device that I can use without a case. I hope you are able to get 3 years out of it. Mine has been good coming up to a year very soon although, as I have just graduated from University and fortunate to be walking into a job, I really wanna try the passport out!
Posted via CB1006-28-14 03:17 PMLike 0 - I'm on my second Q10 and hopefully it will last me at least several years. My first Q10 had the double-typing keyboard failure and it was only 3 months old. long story short, Blackberry said their 1 year warranty is managed by the carrier. My carrier said they only provide the service and do not manage the warranty. Oddly enough, I spoke to reps at Samsung and Apple and they both handle their own manufacturing warranties. Samsung and Apple said the carrier doesn't even have to notified. Only Blackberry directs users to the carrier. Moral of the story: Blackberry's one year warranty is meaningless unless you purchased directly from them.
Posted via CB1006-28-14 06:04 PMLike 0 -
I think it's square finish looks more elegant too.
Blackberry is dead; long live Blackberry!06-29-14 01:47 AMLike 0 - There has recently been some good tips and links to help users with double-type and hypersensitive keyboards to purchase replacement keyboards and repair it themselves.
I urge you to follow @blackberryhelp and tweet them your concerns. Whether or not you have warranty is moot. In order for BlackBerry to address this issue, we have to bombard them with complaints.
Please report your dialogues with BlackBerry here. I am just awaiting a reply from @blackberryhelp myself. My phone is off warranty but as this is a common issue, it is my position that BlackBerry needs to warranty it.
Posted via CB10
Posted via CB10 on 10.2.1.313906-29-14 02:13 AMLike 0 - My q10 is a year old now and I am a heavy users and do not have the issue. It seems like a very rare issue as nobody I know who has a Q has experienced it too. Blackberry will replace it under warranty if you have a problem. Every single device has bad runs and occasional issues. I have friends who have gone through many replacement iphones, htc ones, and other high end devices. It's unfortunate it has also happened with the Q10, but perfection is not attainable in mass manufacturing of products as complex as these. It is remarkable there are not more problems with various devices. Good luck on getting your device fixed/replaced...
Posted via CB1006-29-14 03:54 AMLike 0
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