[anon5593400]

What should I do to get the headphones to work properly other than take it for repair or ask for replacement? That will be like last resort.

These are my problems.

1. I can hear the other side loud and clear but the other side can't hear me at all.
2. When I pull the headphone out of the jack (to continue to talk keeping the phone to my ear) the call gets disconnected.
3. Long pressing the call/answer button on the headphone does nothing.

I've done the following already, in vain.

I pushed the jack so tight that it locked securely. No doubt about that.
I enabled and disabled TTY and hearing aid setting and restarted. No difference.
Tried other headsets. While one of them seemed work correctly the result is not consistent.

It's a brand new Q10 received couple of days ago. Made in Mexico Year of manufacture 2014. Model SQN 100-3. Already updated to latest 10.2.1.2977. If that helps.

Thank you.

Posted via CB10

[RegN]

Sounds like it needs replacing. If it's brand new there has to be a defect.


Reg Q10SQN100-1/10.2.1.2491