1. welshdragon64's Avatar
    I have just bought a HTC One but I cannot pair it to my Q10 Hotspot..

    I have been told they are not compatible. Any advice pls.

    Thanks
    04-25-14 09:22 PM
  2. Gatmyer's Avatar
    Who told you they are incompatible? That makes no sense. Some more information would be of help to us


    Posted via CB10
    kbz1960 likes this.
    04-25-14 09:37 PM
  3. anon(1733)'s Avatar
    Should be it just connects via wifi. I have connected many devices to my q10 without issue

    Posted via CB10
    04-25-14 09:51 PM
  4. welshdragon64's Avatar
    [I] have spent over 1 hr on to HTC and they have no anwers. Both phones pair with other phones. I have even done back to factory settings for the HTC.

    Who told you they are incompatible? That makes no sense. Some more information would be of help to us


    Posted via CB10
    04-25-14 10:05 PM
  5. RyanGermann's Avatar
    Do you mean Bluetooth tethering or Wifi hot spot? Bluetooth may be problematic (although my nexus 5 and LG Optimus LTE pair to my Z10 and z30... so HTC would have to work hard to make it not work on the HTC One.

    Posted via CB10
    04-25-14 10:12 PM
  6. welshdragon64's Avatar
    No I mean the wifi hotspot
    04-25-14 10:13 PM
  7. Lostonline's Avatar
    Turn wifi hotspot "on", on the Q10.

    Search for wifi signal on (whatever device) you have.

    No "pairing" involved.

    (make sure you carrier has not DISABLED hotspot on your Q10) -sometimes they do that.

    CDN
    04-25-14 10:47 PM
  8. welshdragon64's Avatar
    Thanks for the post, done all that. Every other phone works with the Hot Spot except the HTC One
    04-25-14 11:10 PM
  9. anon(1733)'s Avatar
    Might be the HTC One. I couldn't pair my buddies to a few things. Maybe a obstacle with the One. One of the reasons I stopped buying htc products a long time ago. That and crappy craftsmanship. No more for this guy.

    Posted via CB10
    04-26-14 04:29 PM
  10. John Vieira's Avatar
    There is an issue on certain devices, where they can't connect to hot spots.

    It has to do with a wi-fi profile. And the actual wifi chip hardware. I've run into it a few times.

    It's actually rarer to find one that cannot connect, than all that do.

    I remember it happening to an older device I had (I forget which one).

    There is pretty much no fix, you can always try to connect over blue tooth.

    Hopefully HTC will push out an update for this, but only will happen if users demand it.



    Posted via Z69
    04-26-14 05:11 PM
  11. ShinyDimples's Avatar
    I just checked Hot Spot connection with my Z10 and new HTC One I got from work. The HTC connected with no problem to my Z10. Running. 2947.

    Posted via CB10
    Gatmyer likes this.
    04-26-14 05:25 PM
  12. blee4's Avatar
    Who told you they are incompatible? That makes no sense. Some more information would be of help to us


    Posted via CB10
    I can pair my iPhone 5s with my Samsung Galaxy Note 3 just fine (didn't have to change settings on either device). I had the same problem pairing my iOS device with my Q10, it just doesn't work. Another Blackberry fail.
    05-29-14 09:02 AM
  13. kbz1960's Avatar
    Never had an issue with my Z30 but I haven't tried to connect another phone.
    05-29-14 09:08 AM

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