1. majoko's Avatar
    Sup. Yesterday I received my Q10 together with an BlackBerry Holster. I thought just like the older models the device would lock when put in holster and unlock when out of holster. What can I do to make it work or do the new devices do not provide that feature?

    Posted via CB10
    10-25-14 01:25 PM
  2. Joshu42's Avatar
    Check :
    Settings > Security and Privacy > Device Password > Lock device when holstered

    Now, start the phone app, swipe from the top :
    Settings > Holster > Answer a call by removing device from holster

    There is an Help app that contains tremendous information. You can even type "holster" without starting any app to see where the settings are through the search.
    majoko likes this.
    10-25-14 01:44 PM
  3. majoko's Avatar
    Check :
    Settings > Security and Privacy > Device Password > Lock device when holstered

    There is an Help app that contains tremendous information. You can even type "holster" without starting any app to see where the settings are through the search.
    Tried that out but the screen still stays on after putting the device into the holster. Maybe I put it wrong into the holster. The device screens looks to the side with the BlackBerry logo / icon

    Posted via CB10
    10-25-14 03:47 PM
  4. Joshu42's Avatar
    Tried that out but the screen still stays on after putting the device into the holster. Maybe I put it wrong into the holster. The device screens looks to the side with the BlackBerry logo / icon
    It's the way to put your phone so you can be warned by the LED if needed. The first setting I quote must be on On of course. By the way, you have the official leather pouch from BlackBerry, right ?
    10-25-14 04:43 PM
  5. majoko's Avatar
    Yep the first setting is set to On.
    Is it also possible to set the setting without setting an device password?
    Because now i always have to enter the device password when the display turned off.

    The pouch i bought was this one:
    BlackBerry Q10 Ledertasche schwarz: Amazon.de: Elektronik

    I think it should be the offical one.
    10-25-14 05:16 PM
  6. Joshu42's Avatar
    Yep, it's the one.

    Well, yes, you need to set a password. It's the meaning of "lock" After setting it, activate Picture Password. It's the fastest and most secure way to unlock your phone
    10-25-14 05:33 PM
  7. anischab's Avatar
    It's the one I have, too... Check out the Magnet... the pouch schould stick to metal (Heater/fridge)... Here a photo:

    Q10 in Holster does not lock-img_20141026_003404.jpg

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    10-25-14 05:35 PM
  8. majoko's Avatar
    Oh okay... picture password sounds good.
    I know that it is the meaning of lock - basically i just wanted to let the Q10 work like my Bold 9000.
    Device in Holster --> Display turnsOff
    Device out of Holster --> Display turnsOn

    Maybe i do something wrong - but i set the settings just as u mentioned.
    I'll try an restart of the Os and try it again.
    10-25-14 05:37 PM
  9. anischab's Avatar
    The phone is put in this side:

    Q10 in Holster does not lock-img_20141026_003635.jpg

    When you turn the pouch this way:

    Q10 in Holster does not lock-img_20141026_003718.jpg

    The phone should go off:

    Q10 in Holster does not lock-img_20141026_003725.jpg

    And on again when you take it up.


    If this does not work, the pouch is defect coz not magnetic!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.1.2941; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.0.675; Germany.
    10-25-14 05:40 PM
  10. anischab's Avatar
    Back to the Q10... If the step above are all okay, then the holster is recognized by the device...
    Having a password and/or a picture password, activate the option to lock in holster:

    Q10 in Holster does not lock-img_20141026_004409.png
    (I have turned it off here)

    I also just want display off/on when in/out of the hoster... So I have turned that option off.

    Verify the holster itself... It might be a simple pouch... it has to be magnetic!!

    Sorry for the multiple postings... I had to change phones to make the photos... I am a "visual" thinker/lerner that's why I always try to explain by photos/screenshots.

    Cheers

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    10-25-14 05:50 PM
  11. anon(8263181)'s Avatar
    I have the same problem it works sometimes I noticed if I slide it in slowly it shuts off though had me going crazy for a while then got over it thinking of getting the flip case I purchased the hostler with the clip and that worked like a charm until the clip came off (-_-)
    10-25-14 06:46 PM
  12. LordCrankypants's Avatar
    With holsters you should turn the screen in so that it's against your body. Protects the phone better if something hits you on your side. That more of a note to anyone using a holster, since that's in the title of the thread.

    Pouches are a different matter. Screen should face the BlackBerry logo. You might have received a defective model.

    JB

    Posted internationally thanks to my Passport
    10-25-14 07:00 PM
  13. majoko's Avatar
    Hello Fellas!

    It's the one I have, too... Check out the Magnet... the pouch schould stick to metal (Heater/fridge)... Here a photo:


    Click image for larger version. 

Name:	IMG_20141026_003404.jpg 
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ID:	309381

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    Tried that, my pouch / holster is magnetic.
    It sticked to my heater.

    The phone is put in this side:

    Click image for larger version. 

Name:	IMG_20141026_003635.jpg 
Views:	225 
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ID:	309382

    When you turn the pouch this way:

    Click image for larger version. 

Name:	IMG_20141026_003718.jpg 
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ID:	309383

    The phone should go off:

    Click image for larger version. 

Name:	IMG_20141026_003725.jpg 
Views:	225 
Size:	29.1 KB 
ID:	309384

    And on again when you take it up.


    If this does not work, the pouch is defect coz not magnetic!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.1.2941; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.0.675; Germany.
    That does work!
    If i turn the pouch around the screen goes off / on when device in holster / out of holster.
    But the device screen has to face the side of the pouch where the "BlackBerry" text is on the bottom (the higher side of the pouch)
    I thought it also works when the device screem faces the side with the "BB" - Logo in the middle.


    Back to the Q10... If the step above are all okay, then the holster is recognized by the device...
    Having a password and/or a picture password, activate the option to lock in holster:

    Click image for larger version. 

Name:	IMG_20141026_004409.png 
Views:	209 
Size:	80.3 KB 
ID:	309385
    (I have turned it off here)

    I also just want display off/on when in/out of the hoster... So I have turned that option off.

    Verify the holster itself... It might be a simple pouch... it has to be magnetic!!

    Sorry for the multiple postings... I had to change phones to make the photos... I am a "visual" thinker/lerner that's why I always try to explain by photos/screenshots.

    Cheers

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    Thanks - ill try that out!

    With holsters you should turn the screen in so that it's against your body. Protects the phone better if something hits you on your side. That more of a note to anyone using a holster, since that's in the title of the thread.

    Pouches are a different matter. Screen should face the BlackBerry logo. You might have received a defective model.

    JB

    Posted internationally thanks to my Passport
    You mean a defective Q10 model or a defective holster / pouch model?
    10-26-14 08:15 AM
  14. anischab's Avatar
    No, he meant defective holster...
    I think every thing is okay for you... since the tests above worked!

    The normal way is phone in holster, the Blackberry sign up, facing the screen, upper part of the phone with speaker and LED visible, camera protected...
    May be it happens too fast, that you don't notice that it works!!
    I suggest to shut down the display with the upper on/off button (just one little touch, the screen goes off)... then put it in holster. When you take it out, the phone awakens, screen lights up. So you know holster is funktional.
    Now, if you want it to be protected by a password as soon as in you put the phone into the pouch/holter, specify that in the settings by turning it on... AND you must have a password pre set naturally! Picture pw works, too... but you have to save an overall password for the phone! Make sure you don't forget it! LOL. Cheers.

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    majoko likes this.
    10-26-14 08:34 AM
  15. majoko's Avatar
    Thanks fellas!
    I found the solution to the problem:
    The pouch was just to loosely so their was a little gap between the back cover of the device and the pouch. When i pressed the pouch against the back cover of the device the screen went off. I've tighten the pouch a little bit by putting and heavy book onto the pouch for some minutes (without the device inside, for sure!).

    Now it works as expected!
    Further i turned on the picture password - at first its a little bit confusing and 'hard' to unlock the phone since the number has to be exactly over the configured position!
    10-27-14 06:50 AM
  16. anischab's Avatar
    Glad to read... The trick with picture password is to move the Number layer without touching your number!!
    I mean, touch anywhere on the screen but away from your number and slide your number you fixed with the eyes to its spot.
    What can help to be precise, too is to chose for example 6 or 9 or 8 and make a point be in the centre of the circle of your number. Or when you chose 7 or 5 an edge match on a precise point, so you will be extremely precise!
    Never put your finger on your number!! You won't be as precise as when moving from away of it! I always touch 2-3 cm away from my number and slide it with great accuracy!

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    majoko likes this.
    10-27-14 07:06 AM
  17. majoko's Avatar
    Glad to read... The trick with picture password is to move the Number layer without touching your number!!
    I mean, touch anywhere on the screen but away from your number and slide your number you fixed with the eyes to its spot.
    What can help to be precise, too is to chose for example 6 or 9 or 8 and make a point be in the centre of the circle of your number. Or when you chose 7 or 5 an edge match on a precise point, so you will be extremely precise!
    Never put your finger on your number!! You won't be as precise as when moving from away of it! I always touch 2-3 cm away from my number and slide it with great accuracy!

    BlackBerry|Q10, SQN100-3, OS 10.2.2.932; BlackBerry|Passport, SQW100-1, OS 10.3.0.675
    Haha - damn it. Yes your right its smarter to NOT touch the configured number.
    I see im too dumb for BlackBerry! That did the trick!
    anischab likes this.
    10-27-14 07:34 AM

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