[anon(4264471)]

Here is what I got looking up the IMEI, my model is SQN100-3

Type Allocation Holder RiM
Mobile Equipment Type RiM BlackBerry Q10
GSM Implementation Phase 2/2+
IMEI Validity Assessment
>|<
Very likely
Information on range assignment
Est. Date of Range Issuance Around Q3 2012
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market Europe
Legal Basis for Allocation EU R&TTE Directive
Information on number format

Reporting Body Identifier 35

Check Digit 9

[Vector-SS]

I feel for you OP. I always buy my phones unlocked and hope for the best, and so far I've been lucky. I especially feel sorry for you considering BlackBerry's quality department failed (miserably) with the new keyboard as a lot of people are facing the same issue and yet they don't own up to the problem. This is an advantage Apple has over the competitors - the warranty on their devices is second to none, but then again you're paying a premium for that.

My Q10's keyboard is also acting up, but thankfully, my friends bought it for me with warranty from an authorized distributor so that will be taken care of. Good luck and keep us posted on your issue!

[zten]

Here is what I got looking up the IMEI, my model is SQN100-3

Type Allocation HolderRiM
Mobile Equipment TypeRiM BlackBerry Q10
GSM Implementation Phase2/2+
IMEI Validity Assessment
>|<
Very likely
Information on range assignment
Est. Date of Range IssuanceAround Q3 2012
Reporting BodyBritish Approvals Board of Telecommunications (BABT)
Primary MarketEurope
Legal Basis for AllocationEU R&TTE Directive
Information on number format
Full IMEI Presentation ===============
Reporting Body Identifier35
Type Allocation Code35676005
Serial Number==========
Check Digit9

You probably should erase your ime i information, that phone was more than likely provisioned to a British carrier and unlocked afterwards.

Posted via CB10

[anon(4264471)]

But theres no original carrier, the box was sealed when I bought it from a proper phone shop
Clearly you can see it was originally bought in the UK

[rudyalexc]

OP: go to wikipedia and look up BlackBerry Q10, look up your SQN carriers (there's a chart) in the UK, for that specific SQN. Call all of those carriers and try your luck!

Posted from my Q10 via CB10

[rudyalexc]

BUMP: I'll help you out: any of these UK carriers is one that will work when you call:


Attachment 239889



Posted from my Q10 via CB10

[zten]

OP: go to wikipedia and look up BlackBerry Q10, look up your SQN carriers (there's a chart) in the UK, for that specific SQN. Call all of those carriers and try your luck!

Posted from my Q10 via CB10

It's only O2 or Vodafone

Posted via CB10

[rudyalexc]

It's only O2 or Vodafone

Posted via CB10

I wouldn't know I'm in the States and don't have good knowledge on carriers in the UK :/ hehe just trying my best to help!

Posted from my Q10 via CB10

[zten]

BUMP: I'll help you out: any of these UK carriers is one that will work when you call:


Attachment 239889



Posted from my Q10 via CB10

Only O2 or Vodafone got the sqn3 in the UK

Posted via CB10

[anon(4264471)]

Yup tried O2 and vodafone both through livechat just now
O2 checked IMEI and said it wasn't theirs
Vodafone said they can't check the IMEI unless im on their service and I have an account

[rudyalexc]

Yup tried O2 and vodafone both through livechat just now
O2 checked IMEI and said it wasn't theirs
Vodafone said they can't check the IMEI unless im on their service and I have an account

Did you ask if that's customer policy? Try calling their actual support service (as then you can actually talk to someone who might feel your pain

Posted from my Q10 via CB10

[zten]

But theres no original carrier, the box was sealed when I bought it from a proper phone shop
Clearly you can see it was originally bought in the UK

Not trying to make this hard, but these people go through a lot of trouble even revealing the box etc just to make a buck. Haven't you seen their Kijiji adds, they're always offering to buy phones, for very cheap.

Posted via CB10

[anon(4264471)]

GUY.
ITS A LEGIT PHONE.
FACTORY UNLOCKED.
SEALED.
PROPER AUTHORIZED PHONE SHOP.



The point of me starting this thread is because I have three issues with my Q10, 2 hardware, and one possibly software related issues, all three would definitely be covered under warranty, I have not ever even dropped my phone, it has a screen protector and I have a case on it,
These issues are definitely covered by warranty, I bought the phone sealed, unlocked, from an AUTHORIZED phone shop, the point of this thread is because I could not find and proper support on the Blackberry website, I have dealt with Apple support before regarding my iPod Touch and it was very easy and simple, I did not think Blackberry would be so difficult in getting support, last night I came across a point that I realized

What if a consumer purchased a Blackberry device unlocked from an authorized phone shop, and later he had problems with his phone covered by warranty, and the carrier won't do anything because it was not bought from them, and Blackberry says to go to the point of purchase, WHAT IF THAT STORE NO LONGER EXISTS, WHAT IF ITS OUT OF BUSINESS, what is this consumer supposed to do then?
My point is, Blackberry must have some policy where these cases do happen, how else is this consumer supposed to get warranty support other than from Blackberry themselves
All I asked was that the Blackberry rep simply put in an RMA request for my phone, and he refused. And now I'm stuck, I am obviously trying all the options everyone is suggesting and I am grateful for the help all of you are all providing me, but my point is, Blackberry needs to take care of this.

[zten]

These are the only authorized blakcberry resellers in the UK.

Europe

Authorized Wireless Carriers

Vodafone UK



BlackBerry Technology Resellers

The following national technology resellers are able to offer BlackBerry Technical Support Services in the United Kingdom:

SBL
Insight
Misco
SHI
Computacenter

http://uk.blackberry.com/support/pro...elpage=desktop

--------

That being said, if the store you bought it from isn't one of those, then they aren't authorized to sell blakcberry devices. That doesn't mean you can't buy phones from cell shops, it just means you won't have a traceable purchase or warranty. Since the point of sale is the place that offers the warranty and not blackberry.

Additionally your situation is over complicated by the fact that your are in the US.



Posted via CB10

[zten]

http://www.blackberryvarlocator.com/...OR/locator.jsp

You can use that to find a repair center in North America.


Posted via CB10

[mfreedmn97]

Have similar issue. Going to have to call BS on this process. It's broken. Brand new in the sealed box factory unlocked unit SHOULD have warranty. Nothing to do with carrier imo.

Posted via CB10

[anon(4264471)]

Do you work for blackberry, actually, are yu a tech support guy that works at blackberry defending ther ******* stupid *** warranty customer service, you know as well as I do that my phone is in warranty and that blackberry is responsible for repairing or replacing it. Oh, and Im in Canada, not the US, and you are wrong, Blackberry also does offer warranty service, what do you think the carriers or point of purchase shops do? THEY SEND IT TO BLACKBERRY TO BE REPAIRED. Or what do you think enterprise customers do? They send it direct to blackberry for repair, same with phones directly bought from blackberry, seriously if your done trying to prove my phone isn't in warranty you can leave, if you have HELPFUL information that can help me get blackberry to repair my phone, that would be highly appreciated Sir.

[zten]

Do you work for blackberry, actually, are yu a tech support guy that works at blackberry defending ther ******* stupid *** warranty customer service, you know as well as I do that my phone is in warranty and that blackberry is responsible for repairing or replacing it. Oh, and Im in Canada, not the US, and you are wrong, Blackberry also does offer warranty service, what do you think the carriers or point of purchase shops do? THEY SEND IT TO BLACKBERRY TO BE REPAIRED. Or what do you think enterprise customers do? They send it direct to blackberry for repair, same with phones directly bought from blackberry, seriously if your done trying to prove my phone isn't in warranty you can leave, if you have HELPFUL information that can help me get blackberry to repair my phone, that would be highly appreciated Sir.

There is no need to get angry, I don't work for blackberry nor I'm I defending their warranty policy (I believe I already stated that it's questionable).

To answer your question, carriers don't send the phone back to blackberry they send it to a place they have hired for repairing every phone they have. For rogers, they send it to mississauga not blackberry.



Anyways,

Posted via CB10

[anon(4264471)]

Telus told me they send it to Blackberry

[rudyalexc]

Telus told me they send it to Blackberry

How far are you from their Waterloo location?

It's here:
Corporate Head Office
BlackBerry B
2200 University Ave. E
Waterloo, ON, Canada
N2K 0A7

tel: (519) 888-7465
fax: (519) 888-7884

Maybe you can go to their HQ and try to get someone's attention there in person, if you are like 1-2 hours away....

[anon(4264471)]

Yeah thats a possibility, its an hour drive
I'd probably be the first one though to walk in to their head office and be like "yeah I have hardware issues with my Q10, I need it repaired" haha
I'm gonna call tomorrow though when they are open

[zten]

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I found this, maybe it applies to only devices they sold but it's got some information you can quote them.

Hope it helps.


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Posted via CB10

[anon(4264471)]

I'm not worried that my phone or the problems with my phone are covered by warranty. When I spoke with Blackberry yesterday, when I spoke with Telus today, they both said that yur phone is definitely in warranty, and that these problems are warranty covered, the problem is, HOW to get the warranty support needed to fix the problems, an area in which Blackberry is failing. I know I'm an odd case, but still, I can't be the only one.

[zten]

I'm not worried that my phone or the problems with my phone are covered by warranty. When I spoke with Blackberry yesterday, when I spoke with Telus today, they both said that yur phone is definitely in warranty, and that these problems are warranty covered, the problem is, HOW to get the warranty support needed to fix the problems, an area in which Blackberry is failing. I know I'm an odd case, but still, I can't be the only one.

I told you you can't, the phone has warranty but you can't go to the UK Which is where you purchased it. There's no other way unfortunately, you can't just mail it to blackberry it sucks.


What's the store you bought it from do you remember?

Posted via CB10

[anon(4264471)]

I'll find a way, somehow, they have to issue me an RMA, they must, they can do it, they just don't want to
As for the store, had I remembered, I would have contacted them a long time ago