1. kennk200's Avatar
    Dear BB users please , I am going crazy and need help. I can't for the life of me understand why I have registered contacts in my phone but when the phone rings most of the time it shows numbers only. I am going crazy is there anything I can do? Also the phones apps doesn't not allow me to download true call as it does not appear. Finally I can't also download the BB protect ap on the phone. Please help.
    07-16-13 09:40 PM
  2. Sith_Apprentice's Avatar
    Do you have encryption turned on under your security options? If encryption is on (usually) and the device is locked, you wont see the contacts, just the numbers. This s because your address book is encrypted when the device is locked (data at rest encryption), and when you unlock, you should see the names.
    07-16-13 09:42 PM

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