03-26-14 04:40 PM
tools
  1. niciste's Avatar
    niciste
    I'm struggling with some "bugs" on my new Q10. Yesterday I tried the first time to send a pic (from media card, device and camera) via Whatsapp (starting from Whatsapp screen as well as the respective photo)... the screen goes black while "sending photo", the only touch button available is "cancel".

    I like the device itself but the apps leave room for improvement (I was hoping to improve my device experience by switching from the old Curve to the new Q10, though) ;-)

    Does anybody have the same issue??
    05-29-13 03:29 AM
  2. L o r d R a j's Avatar
    L o r d R a j
    Tried it now. Sent just fine.
    From Whatsapp Screen AND also sent one from Picture folder using Share Icon.

    Screenshot attached

    Q10 - Cant' send pictures via Whatsapp??!!!-img_00000022.png
    05-29-13 03:42 AM
  3. niciste's Avatar
    niciste
    ...I may reinstall Whatsapp... not working for me. I can send my location, though.... the apps are not running smoothly, at least at my device, it seems
    Attached Thumbnails Q10 - Cant' send pictures via Whatsapp??!!!-img_00000014.png  
    05-29-13 03:54 AM
  4. niciste's Avatar
    niciste
    new installation from scratch did not help... still the same issue... kinda frustrating!
    05-29-13 04:23 AM
  5. niciste's Avatar
    niciste
    Ok, got it! Whatsapp did not have the rights to access my pics and files on the BB... home made bug ;-)
    06-05-13 04:23 AM
  6. Winston Loh's Avatar
    Winston Loh
    Lol....good you found out :-)
    06-05-13 04:53 AM
  7. Kandy8's Avatar
    Kandy8
    How did you find this and rectify it please? Mine has just started to do the same having worked fine for 2 months!
    03-26-14 03:52 PM
  8. crackbb10's Avatar
    crackbb10
    Originally Posted by Kandy8
    How did you find this and rectify it please? Mine has just started to do the same having worked fine for 2 months!
    Check your app permissions Settings / Privacy and Security / App Permissions / WhatsApp. You have to allow access to Shared Files. Once you enable it, close WhatsApp and open it again. You should be able to send pictures now.

    If the Shared Files option is already enabled, there's two things you can do:
    1. Reboot the phone by holding down the volume buttons until the BlackBerry logo shows up. It helps get rid of a bug most of the time.
    2. If option 1 doesn't help, you can delete WhatsApp and download it again from BlackBerry World.

    Go into BlackBerry World anyway to see if you have the latest version installed. If an upgrade is available, it'll most likely get rid of the bug as well. Make sure you enable permissions for Shared Files.
    03-26-14 04:36 PM
  9. FrankIAm's Avatar
    FrankIAm
    Originally Posted by niciste
    Ok, got it! Whatsapp did not have the rights to access my pics and files on the BB... home made bug ;-)
    I have to ask.. did you honestly expect it to be able to attach anything having denied access to your files?

    BlackBerry 101 - Help Channel
    03-26-14 04:40 PM
« how to select multiple emails to delete? | How to sync contacts in phone TO outlook »

Similar Threads

  1. Help with sending pictures via BBM or Whatsapp
    By singhavi in forum BlackBerry Z10
    Replies: 1
    Last Post: 03-24-13, 12:51 PM
  2. Cant send picture via email
    By kinkeithwong in forum BlackBerry Bold Series
    Replies: 6
    Last Post: 11-05-12, 11:17 AM
  3. sending pictures via Whatsapp
    By Brian95 in forum BlackBerry OS Apps
    Replies: 4
    Last Post: 08-25-11, 10:35 PM
  4. sending pictures via Whatsapp
    By Brian95 in forum BlackBerry Bold Series
    Replies: 4
    Last Post: 08-25-11, 10:35 PM
  5. Cant send pictures or music from mac book to Curve via bluetooth
    By xx.glitch.xx in forum General BlackBerry News, Discussion & Rumors
    Replies: 2
    Last Post: 08-07-08, 02:39 PM
LINK TO POST COPIED TO CLIPBOARD