1. corvette_stingray's Avatar
    Hi Everyone,

    I am sooo excited with my new Q10!!!!

    Everything was fine for about a week until my flash stopped working.

    I also had a flashlight App installed and of course it quit working as well.

    My camera settings are to have the flash on always and the flash app doesn't work.

    Software? or do I have to spend 45 min on phone with Bell CS?


    Thanks Bunches.....

    Min
    07-08-13 03:33 PM
  2. mfreedmn97's Avatar
    What camera mode are you in ?? Switch back to 'normal'. See if that fixes the problem.

    Posted via CB10
    07-08-13 05:24 PM
  3. zeteo's Avatar
    Hi Everyone,

    I am sooo excited with my new Q10!!!!

    Everything was fine for about a week until my flash stopped working.

    I also had a flashlight App installed and of course it quit working as well.

    My camera settings are to have the flash on always and the flash app doesn't work.

    Software? or do I have to spend 45 min on phone with Bell CS?



    Thanks Bunches.....

    Min
    Wow! Thanks for posting.
    07-08-13 05:30 PM
  4. corvette_stingray's Avatar
    It does not matter what mode I am in, video or camera.....no light....
    07-08-13 06:24 PM
  5. Cranky's Avatar
    Uninstall the Flash Light app and reboot. See if that helps.

    And/Or back up the phone and do a wipe. But when you do the restore, the phone data may bring back the problem.
    07-08-13 06:25 PM
  6. jesuswasemo's Avatar
    If you're in camera mode and switch to the HDR or the stabalization shooting mode, the flash does not come on. It only works in the normal setting. I'd double check you're in the normal shooting mode.
    07-08-13 06:38 PM
  7. anon(870071)'s Avatar
    It may be a hardware defect and if it's brand new bring it in and exchange for a new one but make sure their is not high usage.

    Not sure bell's return/doa/exchange poliy is?

    Posted via CB10
    07-09-13 10:41 AM

Similar Threads

  1. Q10 Call Waiting & Other Help Please!
    By leenycpromo in forum BlackBerry Q10
    Replies: 10
    Last Post: 04-28-15, 01:12 PM
  2. Q10 issues coming from another platform
    By bigjohnbates in forum BlackBerry Q10
    Replies: 26
    Last Post: 07-09-13, 07:00 PM
  3. BBM contact picture not showing up.
    By renrio in forum General BBM Chat
    Replies: 1
    Last Post: 07-08-13, 10:37 PM
  4. Just got my Q10!
    By RobiSaan in forum BlackBerry Q10
    Replies: 1
    Last Post: 07-08-13, 01:56 PM
LINK TO POST COPIED TO CLIPBOARD