1. sakius's Avatar
    Been experiencing problems with my exchange account today.
    Emails are not loading, I never changed any settings besides updating the OS yesterday.

    Any clues?

    Posted via CB10
    03-19-15 11:43 AM
  2. Chris Chin's Avatar
    I have to assume you did an OTA or BB Link update (not an autoloader destructive load).

    2 ideas:

    - Restart (reboot) your phone. If you can, pull the battery. If the battery isn't removable, hold both volume buttons down until the screen blanks out.
    - If that doesn't work, try deleting the account, reboot the phone, then add the account again.

    Hope this helps.

    03-19-15 12:05 PM
  3. madcat72's Avatar
    You might just need to update the password. Go settings - accounts - email and re-enter you password. Try that.

    Posted via CB10
    03-19-15 02:20 PM
  4. sakius's Avatar
    Thanks fellas,
    the battery pull and reboot helped.


    Posted via CB10
    Chris Chin likes this.
    03-19-15 04:14 PM
  5. anon(5896076)'s Avatar
    Hey I'm having issues as well since the 10.3.1 update. Whenever I switch from my data to WiFi only at work all my emails stops working and I get a notification saying they're not responding. And i always have to 're enter the password for each one, and it's somehow annoying . I'm using the passport and I've done hard resets and all ...

    Posted via the CrackBerry App for Android
    03-19-15 08:32 PM

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