1. cedarhillkasia's Avatar
    Trying to connect my Q10 to my PC (running Windows 8) to transfer music over. First tried wirelessly - computer says ' Network Error: Windows cannot access [id info on Q10] and then suggests diagnosing - which is no help. Then disabled wireless and connected with BB cable that came with the phone...computer makes noise when cable connected. Last time I connected cable, it activated BB link...but still does not show as available in Network Connection. I've done a restart on the phone. Is BB Link causing the problem...should I re-install it? BB Link says to 'Reload Device Software'...to 'restore to factory settings'...what does that do to my system/personal info??

    THANKS!
    09-24-13 12:56 PM
  2. itzJustMeh's Avatar
    Does connecting over Link work? On Z10 10.1 (maybe others have the same) go to
    Settings -> Storage and Access -> scroll to the bottom and press USB Mass Storage. If you want to use it with Link keep that Off
    09-24-13 01:09 PM
  3. Anonymous97231111's Avatar
    I'm sure you have checked this, but in settings go to Blackberry link and ensure your blackberry link option is turned on
    09-24-13 01:25 PM

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