1. jayjayaa's Avatar
    When I try to sync my pictures from q10 through BB Link to my desktop, it says"a problem occurred while attempting to access your media library".

    When I go to videos and click on sync to Desktop, I get all the videos to my desktop, but for pictures, I get an error.

    I've seen some people see this error with music but mine is with pictures.

    Any help?
    10-04-13 03:31 AM
  2. pkcable's Avatar
    Are you signed in to BB Link with your BBID? Have you unlocked the device in Link? Lastly you can try to manually copy the media via your PC, it should be able to read the Q10 as a hard drive (or flash drive), or a network drive.
    10-04-13 10:09 AM
  3. jayjayaa's Avatar
    yes signed in
    I can sync videos but not pictures
    yes I can get them manually from my computer but have to choose the files each time, prefer tthe BB link to move only the ones not copied to pc
    by the way BBlink definitely needs a sync option for choosing one-way sync of pictures/videos automatically

    Are you signed in to BB Link with your BBID? Have you unlocked the device in Link? Lastly you can try to manually copy the media via your PC, it should be able to read the Q10 as a hard drive (or flash drive), or a network drive.
    10-04-13 10:22 AM
  4. jayjayaa's Avatar
    any solutions?
    11-26-13 09:53 AM
  5. anon(7912409)'s Avatar
    Has there been a solution to this?? Pictures will not sync and still receive errors trying to sync.

    Posted via CB10
    03-28-14 05:40 PM

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