1. mh1983's Avatar
    I use my Q10 on prepaid Telus. Generally, it works great, but from time to time when I switch from WiFi to mobile + data, I get a "SIM card is not compatible" error message. It seems to be transient; it doesn't happen every time, and when it does, a toggle of the mobile connection seems to remove the message.

    Still, it's a bit of a pain when it happens; sometimes, I don't realize it's going on until later. Any suggestions?
    10-28-16 03:49 PM
  2. anon(3732391)'s Avatar
    Sounds like a bad connection. If you have a can of condensed air you may want to blow out the build up of dust and other foreign matter
    that collects in all the ports. Then make sure your sim card is seated correctly. A lot of times is the little things that cause the big issues.
    mh1983 likes this.
    10-28-16 05:18 PM

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