1. bluetoothfairy's Avatar
    Hi! Is this a glitch or something? BBM in the hub isn't responsive. It just froze. I attempted to restore from backup using BlackBerry Link but it said that it couldn't connect to my phone. I tried to restore but an error occurred..

    What's happening to my phone, do you guys have any idea?

    Posted via CB10
    01-30-14 09:03 AM
  2. andreirad's Avatar
    After I downloaded the new OS BBM didn't work so I went to BlackBerry World and there I found that is a update for BBM. I updated the app and everything works great. Did you check for the update?
    Also go to settings > notifications > BBM and check if the notifications are set the way you want.
    Visit my BBM Channel C000E96F6
    01-30-14 09:06 AM
  3. bluetoothfairy's Avatar
    Yeah I did, no update yet for mine.

    Should I do a wipe and just reload everything? The thing is though, my phone isn't recognized by BlackBerry Link. I might brick it.. argh.

    Posted via CB10
    01-30-14 09:10 AM
  4. andreirad's Avatar
    I'm sorry, I don't know what else to recommend I think is to harsh to wipe and do all over again but if you don't get the update for BBM probably is the only solution. When you open BlackBerry World make sure you also go to My world and check not just for updates but also at the available apps.

    Visit my BBM Channel C000E96F6
    01-30-14 09:14 AM
  5. bluetoothfairy's Avatar
    Yes I did that too. Checked settings, updates, and I even wanted to just delete and reinstall it.. I don't think you can though. It's frustrating. Thanks anyway

    Posted via CB10
    01-30-14 09:16 AM
  6. andreirad's Avatar
    You're welcome! Sorry I wasn't able to be more helpful. The only thing I'm sure is after the update me and other two friends of mine with BlackBerry we had to update BBM to make it work and we had the update available. Maybe try to refresh BlackBerry World. Swipe down and check for refresh. Maybe the update will show. This is my last idea, hope will help.

    Visit my BBM Channel C000E96F6
    01-30-14 09:22 AM
  7. bluetoothfairy's Avatar
    I tried it after reading your reply, no such luck. Maybe I'll just wait for the update.. if I'm not mistaken though, I updated through BlackBerry Beta Zone. Boo.

    Posted via CB10
    01-30-14 09:29 AM
  8. andreirad's Avatar
    I'm using beta zone also but this last BBM update was from BlackBerry World.

    Visit my BBM Channel C000E96F6
    01-30-14 09:31 AM
  9. andreirad's Avatar
    Also you know how a reboot solves a lot of problems for us. Just take the battery out for couple of minutes and then check the app and if is still not working look back for update.

    Visit my BBM Channel C000E96F6
    01-30-14 09:34 AM
  10. bluetoothfairy's Avatar
    Done and done. It just won't work! Roar! Hahahaha. This is annoying.

    Posted via CB10
    01-30-14 09:44 AM
  11. andreirad's Avatar
    One more idea. Just try to contact one of the smart guys here on Crackberry who maybe are able to provide you just with the BBM file with a autoloader. Then you will be able to reinstall the BBM.

    Visit my BBM Channel C000E96F6
    01-30-14 09:50 AM
  12. ontheoutside's Avatar
    I had an issue with BBM after upgrade, I'm guessing due to being on the BBM Channels beta at one point. Was eventually able to resolve by signing into AppWorld on the computer, looking up BBM and asking it to download. It pushed the correct version of BBM OTA to my phone (linked thru BBID) and now BBM is working normally.
    01-30-14 10:22 AM
  13. bluetoothfairy's Avatar
    Oh, okay.. I'll try that too. Keeping my fingers crossed! Thank you!

    Posted via CB10
    01-30-14 10:27 PM
  14. bluetoothfairy's Avatar
    Crap. It still doesn't work. I guess I'm stuck with this almost useless app. No sound, vibration, or even the red asterisk. How frustrating. But thank you for your suggestions

    Posted via CB10
    01-30-14 10:41 PM
  15. bluetoothfairy's Avatar
    Anyway, it says BDSLSV2REQUESTURL every time I try to restore using BlackBerry Link. I think this is the last of my phone's nine lives :|

    Posted via CB10
    01-30-14 10:43 PM
  16. andreirad's Avatar
    Anyway, it says BDSLSV2REQUESTURL every time I try to restore using BlackBerry Link. I think this is the last of my phone's nine lives :|

    Posted via CB10
    I think you should reinstall the OS. Seems this is the last option left.

    Visit my BBM Channel C000E96F6
    01-31-14 05:54 AM

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