1. prm1969's Avatar
    Battery is fully charged. Upon powering up, a black screen appears with a white image of a cell phone pointing (right) to an image of a usb connection pointing (right) to a desktop monitor. I can't get it to do anything else from this screen. It's obviously directing me to connect my phone to my desktop, but I don't understand why. It was functioning fine prior to the last few days. I'm so confused, which isn't difficult! Thanks for any help offered!
    04-30-14 06:51 PM
  2. 46Nico40's Avatar
    Uh-Oh it sounds like a corrupt OS. I was using a Q10 but i havent experienced this. Do you have Blackberry Link installed on your computer? I will look further into this online.
    prm1969 likes this.
    04-30-14 07:39 PM
  3. 46Nico40's Avatar
    yes.. unfortunately im thinking your going to have to reload your OS with Blackberry Link.
    prm1969 likes this.
    04-30-14 07:41 PM
  4. prm1969's Avatar
    Would like to try, but I'm not sure where to start. I just installed BlackBerry Link on my Mac. I did not have it before now.
    04-30-14 08:04 PM
  5. Nemzy's Avatar
    Yes after you have downloaded Blackberry Link, connect the phone, to your laptop, open BlackBerry link and if it recognises your phone, you should see a prompt to reload the latest OS.

    Let us know how you get on.
    prm1969 likes this.
    04-30-14 08:22 PM
  6. 46Nico40's Avatar
    yes. we are making good progress so far. thumbs up!

    Sent from my BlackBerry 9900 using Tapatalk
    Nemzy likes this.
    04-30-14 09:07 PM

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