New software NOT updating - BlackBerry Forums at CrackBerry.com

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02-26-15 03:47 AM

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https://forums.crackberry.com/showthread.php?t=1000882&s=&p=11396007&viewfull=1#post11396007

yank89

Still showing that I have the latest software update which is not true.

Posted via CB10

02-24-15 02:27 PM

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6,090

https://forums.crackberry.com/showthread.php?t=1000882&s=&p=11396013&viewfull=1#post11396013

blueyestm

Please search first

http://forums.crackberry.com/blackbe...thread-998144/
http://forums.crackberry.com/blackbe...update-998926/
http://forums.crackberry.com/blackbe...thread-998252/

02-24-15 02:29 PM

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DaFoxGrey

Originally Posted by yank89

Still showing that I have the latest software update which is not true.

Posted via CB10

That means your carrier or device provider has not released the new OS yet.

Carl Estes likes this.

02-24-15 02:29 PM

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yank89

I have friends who have same device and Same provider with the new update.

Posted via CB10

02-24-15 02:32 PM

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DaFoxGrey
Originally Posted by yank89

I have friends who have same device and Same provider with the new update.

Posted via CB10

What is your currently installed OS version?

Check via Settings/About/Change Category to OS/ let us know what is in Software Release.

What model Q10 do you have?

Check via same section as above, switch Category to General, let us know what is Model Number.

Also, what carrier are you on and region?
02-24-15 02:42 PM

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https://forums.crackberry.com/showthread.php?t=1000882&s=&p=11396114&viewfull=1#post11396114

yank89

Network provider 02 model Number SQN100-1
OS version 10.2.1.3337

Posted via CB10

02-24-15 02:52 PM

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yank89

I'm in Jerusalem area using WIFI

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02-24-15 02:54 PM

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27

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Muhammad Said

Same as mine...only software already updated...OS not

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02-25-15 12:07 AM

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Dave Bourque

Originally Posted by Muhammad Said

Same as mine...only software already updated...OS not

Posted via CB10

Lol wtf?

Posted via CB10

02-25-15 12:42 AM

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317

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arnavrs

Have you tried restarting the phone without the sim and location services turned off and searching for updates?

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02-25-15 01:40 AM

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Muhammad Said

Originally Posted by arnavrs

Have you tried restarting the phone without the sim and location services turned off and searching for updates?

Posted via CB10

Already pull out the sim card...memory...battery...and update new software again...and then after wait -+12 hour 97%...and the phone shutdown by itself...

Posted via CB10

02-25-15 05:49 AM

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317

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arnavrs

Originally Posted by Muhammad Said

Already pull out the sim card...memory...battery...and update new software again...and then after wait -+12 hour 97%...and the phone shutdown by itself...

Posted via CB10

Are you saying the install process failed at 97%? Or did the download fail at 97%?
Either way, try BlackBerry Link. Once you see that the software update is available, connect to link, click 'Software Updates', and download and install from there.

Posted via CB10

02-25-15 09:11 PM

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Muhammad Said

Install process failed....4 times failed already

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02-26-15 03:24 AM

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Muhammad Said

Originally Posted by arnavrs

Are you saying the install process failed at 97%? Or did the download fail at 97%?
Either way, try BlackBerry Link. Once you see that the software update is available, connect to link, click 'Software Updates', and download and install from there.

Posted via CB10

If I use link...data some game will lose...such COC...Its really sadly...if I play it from begining again...

Posted via CB10

02-26-15 03:26 AM

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317

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arnavrs

Originally Posted by Muhammad Said

If I use link...data some game will lose...such COC...Its really sadly...if I play it from begining again...

Posted via CB10

May I just Sachesi then?

Posted via CB10

02-26-15 03:47 AM

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« Quick question.. | How do I recover some contacts that seem to have vanished since the OS upgrade on my BlackBerry Q10? »

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