1. CPR's Avatar
    Long story short; my year old Q10 was acting crazy; no drop down menu; no Hub; no music; etc.
    Tried hard & soft resets; pulled the battery, & sim card, attached to BB Link, for updates, etc
    Finally, Jen from TMo in Colorado, walked me through a total reset, & restore
    Called me 4 times to make sure the process was progressing
    After about 2-3 hours: VOILA, my Q10 was reborn, & feeling brand new!
    Thanks, TMo!
    10-16-14 10:21 AM
  2. sedalia066's Avatar
    Thanks for the good report. That is heartwarming.

    My family uses ATT as over the years we have always had good telephone support. It is nice to know other carriers may be good, too.
    10-16-14 10:36 AM
  3. jas1978's Avatar
    Good to hear. I've rarely had to call T-Mobile for phone problems, but the times I have called they pulled through.

    How was the total reset different from a hard reset? Did you reinstall the OS and/or wipe the phone?

    Posted via CB10
    10-16-14 11:35 AM
  4. BBUniq01's Avatar
    My BlackBerry support is Crackberry!

    Posted via Q10 with 1154
    10-16-14 01:36 PM

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