1. Mike88888's Avatar
    So I bought a Q10 yesterday and it hasn't been able to connect to my home Wi-Fi network. I have tried restarting both the phone and the router and still nothing. The Q10 keeps disabling the network saying connection failed due to a network problem. When I try to connect it says Unable to authenticate against the network. Verify saved settings. All my other electronics including my Z10 are able to connect with no issues. Anyone have any ideas? Thanks.
    04-13-14 09:20 AM
  2. FF22's Avatar
    How did you restart? Is the Q10 the same as the Z10? (see below). Could be a hardware issue

    Try a restart:

    Press and HOLD both Vol Up/Down buttons. Keep holding while the screen goes fully black (ignore the screenshot), keep holding through the Black/White logo and when the Colored Logo shows up, release those buttons.

    If you have the STL100-1 variant the volume button reset method doesn't work. In that case, Press and HOLD the Power On Button until you see the LOGO as above
    04-13-14 09:30 AM
  3. Mike88888's Avatar
    I held down the lock button on the top of the phone. Also forgot to mention that I am using the newest OS and I tried doing a battery pull and it still doesn't work. Even my old BlackBerry Curve 9300 is able to connect to my Wi-Fi.
    Last edited by Mike88888; 04-13-14 at 01:04 PM.
    04-13-14 09:37 AM
  4. Mike88888's Avatar
    Fixed the issue by changing my router settings to WPA2.
    04-13-14 01:41 PM

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