1. ceckland's Avatar
    I've recently started to get this error message when I turn on my Q10:
    The eligibility of your device to connect to the network can?t be confirmed.�Contact your service provider for assistance.

    Any ideas?

    Posted via CB10
    04-30-14 09:14 AM
  2. Bla1ze's Avatar
    Gonna go out on a limb here and say maybe you should "Contact your service provider for assistance." Maybe they changed something or are about to change something that might effect your service.
    04-30-14 08:38 PM
  3. MWZotti's Avatar
    I recently security wiped my Z10 and loaded everything fresh and now I get this same error. Were you able to find a fix? It's a WiFi error and not a mobile network error, but I suspect it is having trouble authenticating my device on the carrier network when connected via WiFi.

    Network Eligibility Issue Q10-img_20140919_154547_edit.png

    Posted via CB10
    Last edited by MWZotti; 09-27-14 at 08:27 AM.
    09-19-14 04:27 PM
  4. Joshu42's Avatar
    Contact your carrier to change your SIM card. Wi-Fi certificates are on it and yours can be faulty.
    09-19-14 07:13 PM
  5. MWZotti's Avatar
    AT&T isn't sure what the problem is and the new sim they provided didn't change anything. They are going to escalate the issue and hopefully get a response.
    09-27-14 08:20 AM
  6. MWZotti's Avatar
    Another new SIM card, reloaded software. Still fighting this issue with AT&T. Really annoying.
    10-31-14 12:24 PM

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