1. Gabriel Bohorquez's Avatar
    Everything works perfect in my Q10 but 2 weeks ago the sound on video recording stop working.

    During calls or apps, it works perfect. Just in video recording it's gone

    What should I do?

    I updated my phone 2 months ago, so it was not the actualization what made the problem.

    Posted via CB10
    01-10-15 08:28 AM
  2. Joshu42's Avatar
    Check where you place your fingers when recording. There is 3 microphones pin holes, 2 at the top, one at the bottom. If you use a case, check its openings also.

    You can also check that these openings are properly clean. A little puff of dust can do this. Use a very thin pin to extract (not push).

    If that's not working, start BBVE (BlackBerry Virtual Expert) and run a full diagnostic.
    01-10-15 09:14 AM
  3. Gabriel Bohorquez's Avatar
    I had to return the Phone to Blackberry in USA to fix This problem. I am from Ecuador.

    The multimedia microphones where broken or disconected.

    I had to wait 4 moths, but now i have my brand New Q10.

    Posted via CB10
    04-20-15 07:37 AM

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