1. Luvbassbells's Avatar
    My Q10 just stopped working yesterday. I plugged it into the charger and the screen dimmed and when I picked it up it wouldn't turn on. None of our chargers worked. No flashing alert to say it was even charging. Just nothing. We called AT&T and according to them my warranty expired over two years ago, yet our bill for March to April 2014 reports the new equipment (????). So it is over the 1 year warranty, but they say I am due for an upgrade October 15th. I don't understand that, unless they mean the NEXT plan which I don't want to do. I was thinking of waiting for a Classic but there is a Q10 on Amazon for $187. I liked my phone--I just don't want this to happen again. Has anyone else had this problem? I have my old 9900 working now but I am so used to the Q10 it is frustrating (another reason not to get a classic). The only thing I miss is being able to exactly place a cursor in a word...takes forever with my fingers, but I get it done. Would taking it to one of the dealer places to try to fix it help?
    05-18-15 07:53 AM
  2. Carl Estes's Avatar
    My first guess( and a guess it is) may be the battery finally gave it up, try a new one? How was your battery life/performance?
    Second "guess", you did not do an OS update recently have you?
    HesSoStrange and andy957 like this.
    05-18-15 01:37 PM
  3. anischab's Avatar
    I agree with the above post... just try a battery... an original one, about 20 bucks... if it is dead, sorry for the loss... else, you'll still enjoy the Q!

    Workhorse: BlackBerry|Q10, SQN100-3, OS 10.2.2.1531; Power Workhorse: BlackBerry|Passport, SQW100-1, OS 10.3.1.2480; Germany.
    HesSoStrange and andy957 like this.
    05-18-15 02:03 PM
  4. HesSoStrange's Avatar
    Depending on how active you are with the phone, I agree with the above poster. You may just need a new battery. I would try that before anything.

    Via my BlackBerry Q10
    05-18-15 02:04 PM
  5. Luvbassbells's Avatar
    Thanks, everyone. I didn't even think of this!!! No, I didn't do an OS update. I kept looking for the 10.3 but every time I checked on my phone, it said my 10.2 was the latest (AT&T).
    05-20-15 11:35 AM
  6. ma678's Avatar
    Find someone who still uses Q10 and swap the battery for a test before you buy a new battery.

    Good luck.

    Posted via CB10
    05-20-15 12:24 PM
  7. bbnrs's Avatar
    Good luck with battery. They don't cost much. Still use my original from August 2013. Rotate it with others.
    05-20-15 05:15 PM

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