1. Blackberry_Fiend's Avatar
    Well, I just got through calling for a warranty exchange about 2 hours ago. Kept working at my desk. Grabbed my phone to walk away (I still use it 'cause it's bridged to my Playbook so I still get texts and BBMs though I wish it supported MMS/Group messaging) and a light hit it just right. That's when I saw the sub-surface LCD crack. It's pristine everywhere else. NO crack on the glass and digitizer still functions (I know due to plugging into microHDMI port and viewing on desktop monitor).

    Therein lies the question. This isn't a surface damage at all. Technically, it's an internal damage that's barely visible on the surface. I've read horror internet stories about people being charged for warranty exchanges for making "false claims" by VZW. I'm contemplating calling in to cancel the phone being sent my way or should I wait and see?

    HELP!!!! and Thanks.My Q10 screen is cracked or scratched on inside-20140320_090003-1-.jpgMy Q10 screen is cracked or scratched on inside-20140320_085757-1-.jpgClick image for larger version. 

Name:	20140320_085757[1].jpg 
Views:	228 
Size:	311.8 KB 
ID:	256752My Q10 screen is cracked or scratched on inside-20140319_130731-1-.jpg
    03-20-14 10:47 AM
  2. Elite1's Avatar
    Must be a scratch on inner side of glass.

    If it was the LCD itself, it would almost certainly be unusable. The L in LCD stands for liquid... There's not much of it, but it would come out.
    Blackberry_Fiend likes this.
    03-20-14 11:05 AM
  3. tomsobon's Avatar
    I cracked my screen from top to bottom about 3 weeks ago, I ordered a new screen for 30$ and changed it myself. Let me know if that's something you would consider eventually..
    03-20-14 11:13 AM
  4. Blackberry_Fiend's Avatar
    Oh good. Thanks. NO idea how a scratch could happen on an inside face. It's beyond me. But, all I know is the phone was functioning every way possible except on it's screen. I'd hate to be forced into paying for a phone for a scratch on a screen that's inconsequential. 'bout to get married in 10 days. Can't afford that right now.
    03-20-14 12:55 PM
  5. Elite1's Avatar
    Is it possible that it was always like that and not noticed right away?

    PS Congratulations to both of you!
    03-21-14 08:13 PM

Similar Threads

  1. Replies: 12
    Last Post: 08-21-14, 11:50 PM
  2. Q10 sync problem with Gmail
    By fonema in forum BlackBerry Q10
    Replies: 3
    Last Post: 03-22-14, 08:43 AM
  3. Z10 screen color
    By Georgefly97 in forum BlackBerry Z10
    Replies: 18
    Last Post: 03-22-14, 07:55 AM
  4. Updated w/ Tmo on the 17 now phone won't charge
    By Rissa_Boo in forum General BlackBerry News, Discussion & Rumors
    Replies: 2
    Last Post: 03-20-14, 01:29 PM
  5. My BlackBerry hacked? Virus?
    By Hussain Karimi in forum BlackBerry 10 OS
    Replies: 9
    Last Post: 03-20-14, 10:50 AM