1. Laweta's Avatar
    My bbm picture wont change for days now and i've been told to use the app called ( MyProfiles light) to help me change my picture but the app keeps on telling me that it can't connect to Bbm! what can I do?
    06-28-13 04:03 AM
  2. Cap_172R's Avatar
    Hi welcome to CB!

    Try a reboot... hold the power button down... ignore the countdown screen, bb logo, led, splashscreen...keep holding it down until the blue startup screen appears. Let us know how it goes.

    On another note, update your profile information, location, carrier etc. This will help users to better assist you in the future if you have any questions/concerns!
    06-28-13 04:21 AM
  3. Laweta's Avatar
    Hello, I have tried the reboot but still my display picture is not changing and the app is not connecting to bbm.

    Thank you, did not know about updating my profile.
    06-28-13 05:03 AM
  4. Cap_172R's Avatar
    I have read other posts to which they user got a fix by doing the following:

    Reloading the OS and restore the media ONLY.

    Here's some instructions if you wish to try this! http://crackberry.com/how-reload-os-...blackberry-q10
    Laweta likes this.
    06-28-13 05:18 AM
  5. mewacoffee's Avatar
    Hi all, i have been experiencing this BBM Display Picture issues as well.maybe it's just me, but i feel too much hassle reloading the OS and apps just to make the display picture back updating again.not mentioning if i did anything wrong during the process and data missing. BBM is a CORE app of BlackBerry, this kind of issue shouldn't even occur in my opinion. This should be resolved in OS 10.2 with NO hassle

    Posted via CB10
    noni68 likes this.
    06-28-13 07:43 PM
  6. Cap_172R's Avatar
    Yeah, that or they update BBM. It seems isolated issue... You can try sending tweets to BBRY! Other than that, those who had similar issue went that route and got their fix. It shouldn't be such a hassle as you said...
    06-28-13 08:09 PM
  7. Bisher Alloush's Avatar
    Hi all,
    Am still facing the same issue here,
    Since a week now the DP is still the same,
    Tried to reboot the device, on/off the data service, etc
    Nothing is working,

    I don't know why I went to BlackBerry option not Samsung Note 2
    Anyways the Bbm will be working on android...
    07-14-13 04:31 PM
  8. mewacoffee's Avatar
    Just like Bisher A. said in his comment, IT IS a hassle thing to do, just to make display picture work, you have to go the whole OS reinstall route, and it's not a guarantee DP will work...before going through that route, ordinary people might just ditch the BlackBerry and made a change to other OS or brand.

    Posted via CB10
    07-17-13 08:30 PM
  9. Barrock83's Avatar
    Security wipe fixes every issue your BB 10 might come up with..done that a couple of time and it always fix the issue. keep us posted of your findings.
    07-23-13 04:38 AM
  10. michau83's Avatar
    I have another question with bbm:
    How could i send an bbm message for a PIN number with i don't want add to contact?
    07-23-13 06:49 AM
  11. brukibruki's Avatar
    Did you get it fixed?
    Several months ago I had the same problem but then I found a solution without wiping or restoring your blackberry or installing third party apps.
    It's a simple process and took only several minutes. Let me know if you still stuck with it.
    10-18-13 05:42 PM
  12. TheHK's Avatar
    Did you get it fixed?
    Several months ago I had the same problem but then I found a solution without wiping or restoring your blackberry or installing third party apps.
    It's a simple process and took only several minutes. Let me know if you still stuck with it.
    Well what is it? Lol

    Posted via CB10
    10-18-13 05:45 PM
  13. freakshow1234's Avatar
    i am on Z10 having same problem, they see my update but no one sees my pic change. been like that since Nov
    05-03-14 05:25 PM

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