1. aklukuk's Avatar
    Hi,

    I changed my Q10 to Z10 and I wanted to erase my data safely. I went to Settings -> Security and Privacy > Security Wipe. Then I got an error bb10-0021. I started the procedure on this site:
    btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB34045&sliceId=2&cmd=d isplayKC&docType=kc&noCount=true&ViewedDocsListHel per=com.kanisa.apps.common.BaseViewedDocsListHelpe rImpl
    Then I got an error on BB Link (attachment) and also a new error was shown on Q10: bb10-0015. Procedure linked to this error is the same as the one linked to error bb10-0021 (link above).

    Anyone has an idea how to regain my Q10?
    Attached Thumbnails My BB Q10 is bricked after a Security Wipe - error bb10-0015, how can I fix it?-zrzut-ekranu-2015-04-14-o-18.46.07.jpg  
    04-14-15 12:02 PM
  2. WITHDRAWL's Avatar
    You will probably have to run a auto loader to get your device back,

    try here,

    http://forums.crackberry.com/bb10-le...loader-927076/
  3. anon(9208252)'s Avatar
    You will probably have to run a auto loader to get your device back,

    try here,

    http://forums.crackberry.com/bb10-le...loader-927076/
    aklukuk likes this.
    04-14-15 12:15 PM
  4. aklukuk's Avatar
    OK. I have downloaded autoloader from BlackBerry Web for Developers. It saves my Q10

    Thanks for help.
    04-14-15 02:40 PM

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