1. matt_bryant's Avatar
    Wanted to try a new os.
    Unable to create a backup file.
    INstalled an autoloader.
    Thought it only installed over the OS.
    But contacts, messages and software is all gone.

    Any hope or am I just SOL?
    04-27-15 02:05 PM
  2. sedalia066's Avatar
    Sorry to say all is lost. An autoloader install wipes the phone. Without a backup to restore all data is lost. Apps may be reinstalled from BB world so long as you keep the same BBID.
    Laura Knotek likes this.
    04-27-15 02:09 PM
  3. dthoupis's Avatar
    Doesn't BlackBerry protect store data? I always thought it does.


    Posted via CB10
    04-27-15 02:29 PM
  4. sedalia066's Avatar
    Doesn't BlackBerry protect store data? I always thought it does.Posted via CB10
    I stand corrected. For BB10 "Your contacts, text messages, calendar and bookmarks can be backed up wirelessly. It’s done automatically, and as often as you choose (daily, weekly or monthly)." So if BB Protect was activated the information is ready for reinstallation.
    04-27-15 03:51 PM
  5. Richard Buckley's Avatar
    Doesn't BlackBerry protect store data? I always thought it does.


    Posted via CB10
    Not on BB10. BBOS could back up data to protect, but BB10 is designed to use online 'synced' data to backup contacts, email etc.

    Z10STL100-3/10.3.1.2708 SR 10.3.1.1865
    04-27-15 04:25 PM
  6. Harsha Perera's Avatar
    Safe to say if you didn't do any type of sync or backup before, all is lost.

    Posted via CB10
    04-27-15 05:06 PM

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