1. Michele Weisneck's Avatar
    I bought a used Q10 because I really didn't like my Galaxy S4. I think some apps and settings are missing. How do I restore the phone to the original settings?
    There's no Sprint apps on here either. I've been away from BlackBerry for almost two years so I forget how to do something so simple. Thank you.

    Posted via CB10
    11-21-14 04:35 AM
  2. notfakeprofile's Avatar
    I bought a used Q10 because I really didn't like my Galaxy S4. I think some apps and settings are missing. How do I restore the phone to the original settings?
    There's no Sprint apps on here either. I've been away from BlackBerry for almost two years so I forget how to do something so simple. Thank you.

    Posted via CB10
    swipe down from top: settings
    go to security and privacy
    click on security wipe
    type: blackberry
    and wait
    11-21-14 06:15 AM
  3. Joshu42's Avatar
    Add a "plug it to the wall" before the wipe

    By the way, it can take a very long time (48h for example). So be patient.
    11-21-14 07:36 AM

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