1. stockpimp's Avatar
    I have received a new Q10 as my old one had a warranty issue. I have tried to "restore" my back-up copy using blackberry link but the new Q10 wont "restore" using the old back-up. How do I go about getting the 1,000 or contacts, apps etc that I had on my old Q10 on to my new Q10?
    03-29-15 03:08 PM
  2. kbz1960's Avatar
    Are you using the same BBID? Signed in on both the pc and phone? Is your backup from the same or lower OS version?
    03-29-15 03:11 PM
  3. stockpimp's Avatar
    No idea about the OS but the BBID is the same yes.
    03-29-15 05:29 PM
  4. kbz1960's Avatar
    I'm not sure but there have been issues trying to restore a backup made with a newer OS to an older one.
    03-31-15 11:39 AM
  5. tdyhedge's Avatar
    OP, you might also want to try device switch with BlackBerry Link or use a very good Device Switch app in BlackBerry World. You can find it at http://appworld.blackberry.com/webst...ntent/27535024

    Posted via CB10
    03-31-15 11:45 AM

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