1. Omar Benhammou's Avatar
    Guys i really need help, sometimes, my blackberry q10 screen keeps like black, and the keyboard is on, the phone is working perfectly, but sometimes, when i lock the screen, and then unlock it, it keeps black, some help please?.. btw, i need to keep like lock it and unlock it, till it unlocks, sometimes after 30 times trying it, sometimes 1 or sometimes i wait, till it unlocks good. HELP PLEASEEEE!!!!

    Posted via CB10
    05-21-14 11:36 PM
  2. Uzi's Avatar
    Security wipe
    Or reload your os

    Posted via CB10
    05-21-14 11:37 PM
  3. Omar Benhammou's Avatar
    Yes, i did it, i did that like 2 times, and it keep doing it. Some help please?

    Posted via CB10
    05-21-14 11:37 PM
  4. Uzi's Avatar
    What os version?

    Posted via CB10
    05-21-14 11:38 PM
  5. Omar Benhammou's Avatar
    10.2.1.2102

    Posted via CB10
    05-21-14 11:39 PM
  6. Uzi's Avatar
    Did you restore after reload your os?

    Posted via CB10
    05-21-14 11:40 PM
  7. Omar Benhammou's Avatar
    No. I didn't restored anything, everything is like new again,

    Posted via CB10
    05-21-14 11:41 PM
  8. anon(1852343)'s Avatar
    Don't lock it

    Q10 with Telus on 10.3.0.296
    05-21-14 11:41 PM
  9. Omar Benhammou's Avatar
    Rebrooker2009. I need a better solution, this will not help me, and normally the phone locks automatically, so it's impossible to do that

    Posted via CB10
    05-21-14 11:43 PM
  10. BadGoliath42's Avatar
    You unlock it by swiping or with the top button?

    Posted via CB10 on my Z30STA100-5/10.3.0.296
    05-21-14 11:44 PM
  11. Omar Benhammou's Avatar
    I do the two things, sometimes it works with the top unlocking button, sometimes swiping it. This problem is really strange :S

    Posted via CB10
    05-21-14 11:46 PM
  12. Omar Benhammou's Avatar
    Any help please? :S i really need to fix this.

    Posted via CB10
    05-21-14 11:51 PM
  13. BadGoliath42's Avatar
    I would bring it to my carrier, it's probably still on warranty.

    Posted via CB10 on my Z30STA100-5/10.3.0.296
    05-21-14 11:51 PM
  14. Omar Benhammou's Avatar
    I was wondering to doing that, but like if i can't for some reason, i would really love to know what's the problem and try to fix it, i don't know guys, even one day, the phone like bugged in a really weird way, that the screen was like upside down, like rotated. O.o

    Posted via CB10
    05-21-14 11:53 PM
  15. masterscarhead1's Avatar
    I was wondering to doing that, but like if i can't for some reason, i would really love to know what's the problem and try to fix it, i don't know guys, even one day, the phone like bugged in a really weird way, that the screen was like upside down, like rotated. O.o

    Posted via CB10
    I would use an autoloader to reload a new OS. It's an old OS, and also it may have gotten corrupted. In which case, a security wipe won't do jack squat
    05-22-14 01:04 AM
  16. LoneStarRed's Avatar
    I would use an autoloader to reload a new OS. It's an old OS, and also it may have gotten corrupted. In which case, a security wipe won't do jack squat
    Agreed. Autoload with newer OS and observe.

    Posted via CB10
    05-22-14 02:21 AM
  17. Omar Benhammou's Avatar
    Thanks for the help! I'll try that

    Posted via CB10
    05-22-14 05:00 PM

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