1. skstrials's Avatar
    I am putting my q10 on a security wipe.

    After about 25% the phone will just turn off. When I turn the phone back on, the security wipe will start again. Then it will turn off by itself again at 25%.

    I have also tried to put the phone on the charger during the secret wipe, and the same would happen. Either way, the battery is fully charged.

    The phone is also not being knocked or moved at all, so it is not the battery contact issue.

    I have also tried to do the reset with the bb software on my windows tablet. The phone would just turn off and restart when I tried to do they factory reset.

    Any ideas on how to fix this issue?

    Posted via CB10
    03-15-17 10:38 PM
  2. elfabio80's Avatar
    Did you try to use BlackBerry Link from a desktop computer, rather than from the tablet?

    Maybe if it does not work, try to reinstall the OS always via BlackBerry Link. Maybe there is a software problem. Good luck!



    Posted via CB10
    03-16-17 01:55 AM

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