1. europolska00's Avatar
    Please help. The past few days my Q10 has been behaving very oddly. It started by the Voice Control turning on nonstop over and over repeatedly. The second I closed it, it was turning on again. And so was the music player. At first I thought maybe my volume keys were stuck. I rebooted the phone twice to get it to stop. Then I went into settings and turned off voicecontrol activation from the physical button. I noticed voicecontrol would still randomly turn itself on. Most of the time when I put it in my pocket. But I was careful not to touch the volume buttons. Now I get voicecontrol turning on randomly, music app turning on randomly, if I'm on a call it muting randomly, and sometimes after random muting of call it disconnects the call. Any one have any ideas?

    I'm starting to suspect it might be my headphone connection. So far I think this only happens when headphones are plugged in but not sure. Please help!
    01-01-14 11:37 PM
  2. waterfrontmgmt's Avatar
    I don't have answers for your questions but it would help if you posted your OS version.

    Posted via CB10
    01-02-14 12:19 AM
  3. europolska00's Avatar
    I have 10.2.0.429

    Posted via CB10
    01-02-14 12:43 AM
  4. anon7978182's Avatar
    I had the exact same issue. It's definitely a hardware issue. The headphone port is causing it. Called BlackBerry and troubleshot the problem over the phone. BlackBerry replaced it under warranty.

    Go to your carrier or call the BlackBerry line (warranty policy varies from country to country) they'll end up troubleshooting the issue with you and if necessary send the unit out for repair or replace the unit (again, this varies from country to country).
    01-02-14 10:19 AM

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