1. keyop's Avatar
    I picked up my new Q10 3 days ag and already I have had two situations where I have seen emails on my device but not read them and then found them missing sometime later (2 minutes in one case and 40 minutes in another) - I haven't read them and I haven't deleted them.
    Also its a new phone with no apps added so its not a memory issue.
    Any ideas as to what's going on, or how I can fix it?
    05-06-14 01:05 PM
  2. madcat72's Avatar
    I have similar issue with an IMAP email address, not sure why this happens, if I don't read and reply right away, there's a chance my email will either show up as already read or be gone all together.

    This has happened since early OS10.1 and still going on till this day, It's really a PITA. Some days I'll receive 50+ email and I can guaranty at least 5 won't even show up on my BlackBerry.

    The only option I came up with, was to sync my work email with my outlook account and created a second account on my BlackBerry with active sync. That works ok, but I have to wait for the server to sync, sometime it take 30min for the emails to come in.
    05-07-14 07:18 PM
  3. securityboy's Avatar
    It's happening on my Q10 as well. Looks like it's OS specific issue.

    Posted via CB10
    05-12-14 07:10 PM
  4. keyop's Avatar
    Issue remains unresolved - so frustrating - but guess a lot of people are not having this problem?
    05-28-14 12:10 PM
  5. tonythecanuck's Avatar
    Issue remains unresolved - so frustrating - but guess a lot of people are not having this problem?
    I noticed this problem with the latest OS 10.2.1. 2941 update on May 27. Some messages I had flagged disappeared with the update. Normally flagged or bolded messages disappear only when I do a BlackBerry Link back-up, but this time messages disappeared following the OS update.

    Posted using my BlackBerry Z30.
    05-28-14 12:14 PM

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