1. NaHa Jung's Avatar
    Hello guys.
    I have not used blackberry phone before since I bought q10 20days ago.
    Mine has worked pretty good.
    However, since last night, gmail in bb hub, the scroll does not work.
    When I check my gmail in bb hub, I cannot scroll un and down or left and right.
    I don't know what to do...
    I deleted the account and added it again but it does not help...
    I don't know what kinds of bugs and how I got it...
    I use gmail for school and personal. And I try to install gmail app, and I installed it.
    When I try to open it, it does not work. It is stopped.

    Please help me out!

    Thank you so much..
    05-30-14 03:39 AM
  2. hakimmmmm's Avatar
    Try adding another email account and see if it scrolls or not. My guess is that u missed something while setting up an account

    Posted via CB10
    NaHa Jung likes this.
    05-30-14 04:21 AM
  3. NaHa Jung's Avatar
    I have two gmail accounts one for school and one for personal.
    And for both, the scrolling does not work..
    And I tried to remove two accounts and added them again but still no work.
    Funny thing was I did not change anything... It just happened..

    Please help me out...
    05-30-14 04:35 AM
  4. hakimmmmm's Avatar
    I didn't actually understand your problem

    What you mean is that you can't scroll in HUB?
    It must be a bug or something and nothing to do with Gmail account

    What happns if you try to scroll? It freezes or lags?

    Posted via CB10
    NaHa Jung likes this.
    05-30-14 04:56 AM
  5. NaHa Jung's Avatar
    Thank you for giving me your attention...
    I really appreciate it.
    I mean ..
    Here is a situation.
    I get a new mail, so through the bb hub, I open the mail, and try to scroll down to read the mail. But it does not work... How to say... Scrolling does not work. Never up and down, never right and left.
    So, even though I open a email to read, I only can see the title of the mail but I cannot read the mail because i cannot scrolling , it does not work.

    Through the bb hub, I go to the gmail account, I try to write an email . And it was quite long mail. When I finished writing and try to read what I have wrote , I could not do it because I could not scroll (gesture?) up to read .

    I hope you can see my problem... Thank you for your attention and effort to help me.
    I better let it be cool and let it rest for a while (even though I have not used a lot) and try remove accounts and add them again as you advised to me.

    Thank you!
    05-30-14 06:47 AM
  6. hakimmmmm's Avatar
    it looks like some kind of bug
    try hard reboot
    hold down the power button and never let go for 35 seconds and see if that solves your problem and whats the OS version you have ?
    did you update to latest os which was release on 27 may ?
    05-30-14 08:45 AM
  7. anischab's Avatar
    Did you try to scroll down with the space bar?? And shift+space bar to scroll up?!?

    BlackBerry*Q10, Germany - SQN100-3, Running OS 10.2.1.2941
    05-30-14 08:52 AM
  8. anischab's Avatar
    Oh reboot your hub by 5 swipes from upper right corner to the center of the screen... sometimes it works too!

    BlackBerry*Q10, Germany - SQN100-3, Running OS 10.2.1.2941
    05-30-14 08:53 AM

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