[manant155]

So today I plugged in my headphones and they wouldn't work... tried a different pair, same thing. it was working fine a few hours ago... is something broken in my q10? feedback pllease

Posted via CB10 for BlackBerry Q10

[SlcCorrado]

Good luck. My headphone jack hasn't worked for months. I shoulda warrantied while I had the chance but I was lazy, haha

[boys_inter]

Good luck. My headphone jack hasn't worked for months. I shoulda warrantied while I had the chance but I was lazy, haha

Ha funny you say that, same situation here. Mine hasn't worked since day 1, sound just constantly cuts in and out, too lazy to give up the other great features of my Q10 for any extended period of time.

However seems like this is actually a common issue, I've seen another thread with the Q10 headphone jack issue.

[dehdude]

Same issue on a Z10 stl-3
Mad because it's about 1month out of warranty.

Anybody make progress on this?

It seems to be a hardware related issue where the headphones are recognised then not, then recognised again back and forth.
Hard press or wiggling the connector does nothing, nor does cleaning it.

Thanks guys

Posted via CB10

[SlcCorrado]

It's definitely hardware on mine. I'm not about to disassemble the thing though. Just accepted it. If you're under warranty, take advantage of it

[Actn_Jksn]

Had this issue on my 9900. A gentle love tap was all that it took. Seriously.

Q10 & 9900 on Bell Mobility

[SlcCorrado]

Had this issue on my 9900. A gentle love tap was all that it took. Seriously.

Q10 & 9900 on Bell Mobility

Yeah... Not the case on my Z unfortunately

[tliolos]

I had it on my 9930 - took it into Sprint (when I was with them) and they said it happens often. He took a headphone jack and worked it in and out multiple times ---- he also sprayed an electronic cleaner on the headphone and worked it a few more times - worked from then on


Sent using Tapatalk

[manant155]

I left mine on my bedside and it worked again the next day, lol. The magic of BlackBerry.

Posted via CB10 for BlackBerry Q10

[SK122387]

My Z10 headset jack wasn't working, and I tried with a bunch of earphones, and it didn't work.

I did a warranty exchange, and a few hours later, my Z10's headset jack worked again. Still accepted the new replacement Z10 though.

I know this is for Q10 posts, but what I'm saying is.. be patient, magic might happen

Posted via CB10

[ezapper2]

Really pple. It's not cheap like other vendors. It's just tight like a virgin.

Push the headphone jack in all the way down. You should hear a click or 2..

Everyone says this and when I show them they feel very stupid.....

DO NOT spray something in your phone as mentioned above. Your just voiding warranty.

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[ezapper2]

1 click



2 click






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[SlcCorrado]

Thanks, but I'd guess most of us know how to use a headset jack, haha

[ezapper2]

Thanks, but I'd guess most of us know how to use a headset jack, haha

Apparently not as this is a common issue now even though it's actually not an issue at all!

Rogers Deals and Discounts C0022C8F2

[SlcCorrado]

Apparently not as this is a common issue now even though it's actually not an issue at all!

Rogers Deals and Discounts C0022C8F2

It IS an issue :/ No offense, but you're delusional. You really think all these people just aren't pushing the plug in? Maybe you should play with one that's jammed so you can understand what the issue really is. Just because you haven't experienced the issue, doesn't mean it's non existent, haha

[CDM76]

I had a similar issue with z10. Looked plugged in all the way. Apparently the case was preventing the headphones from going I. Far enough. Felt like was going to break something. But once I was able to get it done properly a couple of times it worked flawlessly afterwards

Posted via CB10

[ezapper2]

It IS an issue :/ No offense, but you're delusional. You really think all these people just aren't pushing the plug in? Maybe you should play with one that's jammed so you can understand what the issue really is. Just because you haven't experienced the issue, doesn't mean it's non existent, haha

Yes I am delusional. I am wasting my time trying to help someone that obviously doesn't want help.

I do IT support. I have helped over a dozen pple with this issue. I experienced this issue myself with my first z10, 2 of my friends had the issue, and my mother had the issue.

NOW you tell me...I didn't say it's not possible for it to be broken I am simply telling everyone to ensure its plugged in as this is a very common thread. and as stated above make sure your case is not in the way.

Rogers Deals and Discounts C0022C8F2

[Daytona123]

I had a similar problem with my Z10, where my jack looked like it was in, but could be pressed harder to hear an audible second click. Ezapper's fix was exactly what I needed. Not that this is the cut and dried answer to everyone's problems, but it was in my case.

[SlcCorrado]

Yes I am delusional. I am wasting my time trying to help someone that obviously doesn't want help.

I do IT support. I have helped over a dozen pple with this issue. I experienced this issue myself with my first z10, 2 of my friends had the issue, and my mother had the issue.

NOW you tell me...I didn't say it's not possible for it to be broken I am simply telling everyone to ensure its plugged in as this is a very common thread. and as stated above make sure your case is not in the way.

Rogers Deals and Discounts C0022C8F2

You want to help? Use your IT skills and come fix my hardware, haha

[ezapper2]

You want to help? Use your IT skills and come fix my hardware, haha

Buy an IPhone, seems to fix everyone's issues for a week or so.

Rogers Deals and Discounts C0022C8F2

[velkod]

My z10 used to work. Now no. Q10 doesn't work either. Does it have One thing to do with dre bests headphones? Cuz my Q10 aux works in my truck fine. :s

[Satori Heyne]

I too, thought I had a problem, my advice is to make sure that the headphone jack "clicks" properly into the socket. I found that I was being a bit too gentle.

Posted via CB10

[Satori Heyne]

I too, thought I had a problem, I found that the headphone jack must "click" properly into the socket. I was worried about using too much force, but it does click. I now have no worries.

Posted via CB10

[SlcCorrado]

Buy an IPhone, seems to fix everyone's issues for a week or so.

Rogers Deals and Discounts C0022C8F2

This is fun! What else you got?

[ezapper2]

My z10 used to work. Now no. Q10 doesn't work either. Does it have One thing to do with dre bests headphones? Cuz my Q10 aux works in my truck fine. :s

Could be. Compare it to the original one that came with the phone. Any diff?

Rogers Deals and Discounts C0022C8F2