1. Pravin1's Avatar
    This happened when I tapped on the camera icon...-img-20141207-wa001.jpg

    Hey guys, the camera on my Q10 won't start up when I tap on the icon. Instead, that comes up(refer to attached pic).

    Hardware issue? Software issue?

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    12-07-14 08:19 PM
  2. anon(9208252)'s Avatar
    Just reload the camera bar file, should fix you up.
    12-07-14 08:22 PM
  3. Bla1ze's Avatar
    Likely hardware, though it can often appear due to software. Best advice is to wipe your device, start fresh or try loading the camera files again. See if that fixes it. If yes, start adding things back to it and see how it all handles it. It might be fine for a few days or forever. However, if it chokes again after a few days, it's almost certainly hardware and you'll need to look at a replacement option.
    12-07-14 08:23 PM
  4. Pravin1's Avatar
    How do I get the camera files?

    Posted via CB10
    12-07-14 08:39 PM
  5. anon(9208252)'s Avatar
    What Os and phone are you using. oopps q-10
    12-07-14 08:42 PM
  6. jdesignz's Avatar
    Try doing a hard reset first. If it doesn't sort the issue then you have to reload.

    Posted via CB10
    12-07-14 08:55 PM
  7. Pravin1's Avatar
    I tried a hard reset but it didn't work. I'll try reloading the OS and will see how it goes.

    Posted via CB10
    12-07-14 11:41 PM
  8. michael banjany's Avatar
    I had this same issue once. A reload of the OS did it for me. Best of luck!

    Posted via CB10
    12-08-14 01:24 AM
  9. ilkay_ozalp's Avatar
    The camera cable which connects to mainboard (from inside of course, cannot see unless you open camera cover) must be unplugged. I had the same issue. Technical staff can handle it quickly within warranty I think.
    12-08-14 08:38 AM
  10. barbarianthemadserb's Avatar
    The camera cable which connects to mainboard (from inside of course, cannot see unless you open camera cover) must be unplugged. I had the same issue. Technical staff can handle it quickly within warranty I think.
    I had the same problem but I caused it when I took my phone apart to install a new bezel. I opened it up again and sure enough the cable was disconnected top left of the phone. Pushed the cable back on, reassembled, and now that funny screen is gone and my camera works normally now.
    12-08-14 06:55 PM
  11. Pravin1's Avatar
    I tried to wipe the device first installing 10.3.1.1154 and then the latest build of 10.2.1. Both of them did not fix the issue. I'll go drop it off at the blackberry expert centre later.

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    12-08-14 08:07 PM
  12. anon(9208252)'s Avatar
    I tried to wipe the device first installing 10.3.1.1154 and then the latest build of 10.2.1. Both of them did not fix the issue. I'll go drop it off at the blackberry expert centre later.

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    To bad man , hope you don't have to wait to long to get it back.
    12-08-14 08:36 PM
  13. Pravin1's Avatar
    Went to the Blackberry Expert Centre earlier and they fixed it within 5 minutes. True enough, the camera connector was loose. Phew!

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    12-09-14 05:14 AM
  14. anon(9208252)'s Avatar
    Went to the Blackberry Expert Centre earlier and they fixed it within 5 minutes. True enough, the camera connector was loose. Phew!

    PassportSQW100-1/10.3.0.1418

    Posted via CB10
    Cool, that's good news

    Posted via CB10
    12-09-14 08:18 AM

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