1. Portaldemon's Avatar
    Yeah I just found out when playing with my Q10 my front facing camera doesn't work. Just shows a black screen. My other one works. Who do I go to fix this T-mobile or blackberry??

    Posted via CB10
    07-05-13 12:39 AM
  2. CarGuy1368's Avatar
    I'd take it to the T-Mobile store. Do you still have a warranty? Maybe you can get a replacement.

    You could call the T-Mobile help line, but when I called AT&T to report a problem with my 9900 we were on the phone for about 2 hours and did a ton of troubleshooting techniques that didn't help at all. They ended up giving me a replacement.

    But that's just my experience :P

    Posted via CB10
    07-05-13 12:43 AM
  3. Carjackd's Avatar
    Maybe it's just my way of thinking, but maybe the phone is telling you something.

    Posted via CB10
    07-05-13 01:17 AM
  4. Portaldemon's Avatar
    Maybe it's just my way of thinking, but maybe the phone is telling you something.

    Posted via CB10
    I don't get it... lol

    Owner of the Q10,000
    07-05-13 04:52 AM
  5. Portaldemon's Avatar
    I'd take it to the T-Mobile store. Do you still have a warranty? Maybe you can get a replacement.

    You could call the T-Mobile help line, but when I called AT&T to report a problem with my 9900 we were on the phone for about 2 hours and did a ton of troubleshooting techniques that didn't help at all. They ended up giving me a replacement.

    But that's just my experience :P

    Posted via CB10
    I'm going to call tmobile and see what they say. Then go to the location where I got it from.

    Owner of the Q10,000
    07-05-13 04:53 AM
  6. jesuswasemo's Avatar
    I'm going to call tmobile and see what they say. Then go to the location where I got it from.

    Owner of the Q10,000
    My front facing camera was broken (Verizon Q10) when I picked it up on Wednesday. Whenever I'd switch to it, I'd just see rainbow colored bars on the screen. I took it back and they exchanged it for another unit. Sounds like you may need to do the same.
    Jimberry Storm likes this.
    07-06-13 09:30 PM
  7. Carjackd's Avatar
    I don't get it... lol

    Owner of the Q10,000
    Maybe you have a face for radio, and your q is telling you..."stick to taking pics of other people."

    Posted via CB10
    07-06-13 10:58 PM
  8. freedomx20a's Avatar
    mine also just broke. I get the rainbow colors like on tv channel thats not broadcasting.

    problem started after the latest update. 3175
    06-09-14 10:44 AM
  9. Deanig_12's Avatar
    have you guys tried reinstalling the software maybe it could be a bad install?
    06-09-14 12:25 PM
  10. nairita's Avatar
    Hi... I bought my BBZ10 in dubai. I had the same problem literally 10 mins back. Since this morning, every time i tried to use the front camera, the screen would go blank and a display saying the camera cannot be started would pop up. After my first restart, the front camera would show rainbow colours every time i tried to open it. However, after the second restart, it was working just fine for about 2 seconds. The same message is popping up again. And here i thought BB had finally made some changes to their software,,,,
    06-15-14 01:47 AM

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