1. evelynhg1107's Avatar
    I've been half @ss killing myself over how to get apps to download on my new Q10, running I think it's time to ask for help.

    I can't download any apps from BlackBerry App World or any apk (from apk train) unless I pull out my sim card, which is not very efficient. I was previously on a BIS plan, thought that might've been the problem, so I called my operator and had my plan switched to a regular data plan. Problem insisted. I've tried battery pull, rebooting a million times, turning on and off various settings mentioned on forums, nothing worked.

    When I try downloading apps from BlackBerry App World, an error saying, "Error Installing Application" appears. When I try downloading apk apps, an error saying, "Can't install this app" appears. I can't figure out what other problems may be associated with the sim card except my data plan.

    This is giving me a heart burn. I'm really frustrated and one step away from chucking this phone out the window. Any help would be appreciated!
    07-22-14 11:50 PM
  2. anon(1852343)'s Avatar
    Who is your provider? What program are you using to download apk apps?

    Q10 with Telus on
    07-23-14 12:01 AM
  3. evelynhg1107's Avatar
    I'm using a Taiwanese provider, Taiwan Mobile. I'm not sure if this is a problem.

    I'm using APK Train to download the apps because I can't even sideload Snap. When I try installing the Snap bar from Chrome, it just shows an error.
    07-23-14 12:18 AM
  4. evelynhg1107's Avatar
    I managed to sideload Snap by pulling out the sim card.

    Oh god, why do I have to pull the sim card out for everything. Does anyone have a solution to this? I'm at my wit's end.
    07-23-14 12:41 AM
  5. Abhay2903's Avatar
    Do the clean os installation. That will help.

    Once installed, do not restore your data.

    KB34045-How to clean reload the BlackBerry 10 OS or BlackBerry PlayBook OS using BlackBerry Link follow the process.
    07-23-14 12:42 AM
  6. evelynhg1107's Avatar

    I did that but the problem didn't resolve. Same thing, without pulling out the sim card, nothing can be installed. Argh.
    07-23-14 12:51 AM

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