12-12-14 02:45 PM
103 ... 345
  1. adrianlimsk's Avatar
    I m not lucky... I have double typing problem...

    Posted via CB10
    11-15-14 10:05 AM
  2. l_jack's Avatar
    When you have 159 billion in cash reserves, it is easy to do customer service, but Blackberry relying on the carriers for front line support and how well carriers support Blackberry, it is no wonder there are issues.
    Agreed! However, it then begs the question why stay/switch to blackberry if they can't excel in customer service? I am not asking for them to replace device customers break, they obviously cannot do that. They should however fix or replace the Q10s with the dbl typing issue. I love the devices but if I develop the double typing issue and BlackBerry refuses to stand up knowing this is a wide spread problem I will leave the company for good.

    Again, all companies can have problems with mechanical devices but it's how that company responds to the issue.

    Posted via CB10
    SteveNoza likes this.
    11-15-14 01:32 PM
  3. bbtexcracker's Avatar
    I did not experience the problem on my Q10 prior to doing a full factory reset. Which does imply to me that most likely it isn't a mechanical issue, as much as an OS key press timing issue that I have not as yet been able to reproduce nor eliminate operator error as the culprit the very few times per day that I have noticed.

    Posted via CB10
    12-12-14 02:45 PM
103 ... 345

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