1. inenaga2002's Avatar
    The sorry in google translate.

    I am using the Q10 in Japan.
    4G lte is no problem but it is not possible to BBM because it can not be established bis connection.
    no problem wifi.
    I want to know what is the problem point.
    Communication is not possible BBM-1175000_663076190371604_1273755137_n.jpg
    09-12-13 01:35 AM
  2. SirJes's Avatar
    Most likely your APN settings Check that out

    Posted via CB10
    09-12-13 01:46 AM
  3. inenaga2002's Avatar
    Thank SirJes
    I've tried all APN/select band (lte, hsdpa, 3g, 2g)
    I was Chek the os some 10.1 to 10.2.0.1443
    09-12-13 02:00 AM
  4. SirJes's Avatar
    Did you have data on a 10.2 Os before?

    Posted via CB10
    09-12-13 02:12 AM
  5. inenaga2002's Avatar
    yes ..
    what "data"?
    09-12-13 02:33 AM
  6. SHOBOKSHY's Avatar
    I don't how to fix it, but I will just point out that the BIS logo beside 4glte is not there. Thats why you can't use bbm.

    Posted via CB10
    09-12-13 03:06 AM
  7. inenaga2002's Avatar
    Yes. That's right. I want to know why bis mark or not out
    selling point of os10 something other bis unnecessary
    So I migrated from 9900
    09-12-13 03:36 AM
  8. ESCON's Avatar
    Do you get a New Data plan from your Provider after you switch from the 9900 ?
    09-12-13 03:42 AM
  9. inenaga2002's Avatar
    Previous career was selling the 9900 to say DoCoMo, but withdrew from Japan.
    The sim was recognized that without doing anything.
    Had problems If you've changed this time career.
    And I very faster.
    to resolve and will create a new blackberry ID?
    09-12-13 04:04 AM
  10. ESCON's Avatar
    Call your Carrier and Check that you have a regular Data Plan!
    Keep your old BB-ID !
    09-12-13 04:33 AM
  11. robsteve's Avatar
    You may need a BIS data plan even on the new OS10 phones. Some carriers have their system setup this way. Even though it may not be BIS like the 9900, the Q10 may need to have a SIM card or account setup for BlackBerry services in order for the phone to get the BlackBerry features like BBM.
    Jonneh likes this.
    09-12-13 05:57 AM

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