1. Kire Maharg's Avatar
    I recently posted a question about not being able to restore my contacts after getting my phone back from repair. Well, I finally got that resolved and I think that I was the cause of the problem all along.

    Last year, in a fit of pique I named my phone (device) some silly. After I got it back from repair last week I decided to re-name it something a little more adult. After trying unsuccessfully to restore my contacts it dawned on me that BB Link might not recognize the new name and so I changed it back to the old one and was able to restore everything. I'm sure that there are some who are reading this that must be thinking, "what a Doofus" but I really thought the phone would be identified by any back up file by the PIN, not an anecdotal nick name that I gave it, but that does not seem to be the case.

    Lesson learned!

    Still didn't get my BBM contacts back but at least with the contact list back I can re-invite and go from there.

    Cheers, Kire
    04-22-14 05:25 PM
  2. jaydee5799's Avatar
    Glad that worked out for ya!
    04-22-14 05:50 PM
  3. RegN's Avatar
    I'm surprised you didn't get your bbm contacts back as mine always come back when I sign in to bbm.

    Reg Q10SQN100-1/
    04-22-14 06:13 PM
  4. anon(1852343)'s Avatar
    Just call it doufus from now on

    Q10 with Telus on
    04-22-14 06:30 PM
  5. southlander's Avatar
    Never thought of that but Link does show the device name when connected. I use Link to back up my wife's and my Z10 s.

    So the only difference being the names. Ie.


    Made up examples. But it makes sense.

    04-22-14 06:50 PM

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